Customer Success Manager - Fluke Connect

Customer Success Manager - Fluke Connect -

FLU009271

About Us

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities.

Description

A Fluke Customer Success Manager is responsible for expanding customer revenue, subscription retention, and client satisfaction for a select set of accounts. They are responsible for driving new revenue growth and education of Fluke products and services. This individual is the cornerstone for customer success driving positive outcomes, which may include training, support services, new release information all to ensure the customer is successful at using Fluke Products.

Key Responsibilities

• Consultatively engage with customers to ensure successful implementation of Fluke systems, both hardware and software.
• Provide ongoing product training for customers within client portfolio.
• Effectively grow customer accounts through consultative selling of products and deep knowledge of customer needs.
• Ability to quickly learn new Fluke solutions and immediately contribute with training, deployment and adoption to ensure customer success, driving continued investment.
• Maintain current awareness and understanding of industry trends, technical developments, and regulations that may impact revenue.
• Effectively communicate customer needs and expectations to appropriate Fluke business groups (voice of customer).

Qualifications

• Bachelor Degree in an Engineering discipline or equivalent Industrial experience is preferred.
• Software sales and account management experience is preferred.
• Multiple years of customer facing work experience in Industrial setting is preferred, typical background would be having interfaced with: plant engineer, reliability engineer, maintenance manager, maintenance technician, field service technician, reliability consultant, preventative technician or equivalent.
• Basic knowledge of industrial machinery, such as; motors, pumps, compressors, switch gear, electrical distribution panels, transformers, etc.
• Strong interpersonal skills and strive to maintain solid relationships with your customers and your colleagues.
• Excellent oral and written communication skills including formal presentation skills before both small and large groups.
• Experience researching, diagnosing, and resolving customer problems to overcome issues.
• Demonstrated ability in problem solving and negotiation with emphasis on closing the sale.
• High initiative, strong work ethic with an ability to work well under pressure, well organized with an ability to multi-task and prioritize appropriately.
• Must have a professional attitude exercising confidentiality as needed and demonstrated ability to work with appropriate sense of urgency and a drive for results.
• Strong time and project management skills and multi-tasking capability.
• Taking responsibility for and making every effort to resolve communication, trust and respect concerns and problems.
• Demonstrated sales abilities with presentations, relationship building, and customer support functions is preferred.

Fortive Corporation Overview

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit:www.fortive.com.

Organization

Fluke

Job

Sales

Primary Location

North America-United States-FL-Bonita Springs

Schedule

Full-time

EEO Statement

"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."