Customer Service Representative

ONSITE 5 DAYS A WEEK - MANUFACTURING EXP PREFERRED

Job Purpose

Our Manufacturing Customer Service Representative in will be responsible for providing outstanding high-touch service to our customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.

Job Responsibilities

● Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives. ● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing. ● Provide internal support to Outside Sales Representatives and assist with sales initiatives. ● Collaborate with internal departments and other divisions to resolve customer issues efficiently. ● Review customer purchase orders and contracts to ensure accuracy and compliance. ● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts. ● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts. ● Process order modifications and communicate changes to ensure customer satisfaction.

Additional Responsibilities & Qualifications

● Proven experience handling complex orders under tight deadlines.

● SAP Experience.

● Manufacturing experience preferred

● Salary: $56,300 - $92,000 annually

Work Experience

● 1-3 years of related job experience.

● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

● Proficient with Microsoft Office Suite.

Education

● High School Diploma/GED

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn .

Veritiv is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico This description does not attempt to define the job's essential functions as defined by applicable disabilities law.