Enterprise Analyst - Financial Teller

What success looks like in this role

Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!

Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.

Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!

International work opportunities abroad for all employees

"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!

Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances

Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!

Role Purpose

The successful candidate will take responsibility, as part of a team, for the Live support, solution delivery and pre-sales activities related to a range of Branch Teller solutions operating at Unisys Financial Services clients, including:

• Advises, analyzes, researches, installs, and implements products or complex technology or application solutions for financial institutions.
• Provides maintenance and technical support on services/products solutions, utilizing current and emerging technologies.
• Provides sales support – helps with preparation of portions of proposals, prepares parts of presentations, and conducts demonstrations. •

Key Responsibilities

• Delivers Level2 and Level3 software support services to clients, remotely or on a client site
• to resolve product use and product operation problems and/or
• to address questions relating to enterprise systems and application software that are beyond the scope of the client’s first level help desk support function
• to provide referrals to other service providers to ensure that the client’s service level and technical requirements are met
• Interacts with clients in person, via electronic messages or by telephone
• Answers questions about installation, operation, configuration, customization, and usage of software products
• Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures
• Provides alerts and situation status information to both client and Unisys management. Coordinates critical client issues as well as new product and/or system implementations
• Conducts root cause analysis of recurring problems for defined projects or major incidents
• Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete
• Assumes custodianship responsibility for specialised equipment and documentation hosted at Unisys and used in conjunction with the solution implementation and support
• May identify relevant training needs and may conduct training sessions for other analysts and clients as appropriate
• May participate or lead defined projects activities. Initiates process improvements for internal and external clients
• May be required to work in rotational shifts (incl. Saturday support) and provide occasional out-of-hours on-call support, if required
• Provides product help with pre-sales activities. Gets involved in the preparation and delivery of product presentations and demonstrations to prospective clients
• Helps elicit and captures client requirements against portfolio offerings in the context of exploration of pre-sales opportunities or a client project •
• Generates leads for new business and helps identify follow-on business in client accounts that result in profitable revenue growth.

You will be successful in this role if you have

Key Skills

• University degree or equivalent education and experience
• Minimum of 3 years relevant experience
• Experience in supporting solutions using a mix of the following technologies (the essential skills are shown in bold and marked accordingly):
• Microsoft OS and Microsoft Technologies
• Web Technologies
• Classic ASP
• Angular
• HTML/CSS
• JavaScript
• XSLT
• AJAX
• Visual C++
• Web / Business Services – WCF, SOAP, REST
• COM+ & MSMQ
• .NET Technologies
• C#
• WCF
• ADO.NET
• Data Access & Data Management Technologies
• SQL Server
• ODBC
• ADO.NET
• SSIS (DTSx)
• SSRS
• Solution Development / Service Delivery Tools
• Visual Studio
• Visual Studio Code
• AzureDevOps
• ServiceNow
• Familiarity with the following are not mandatory but would be beneficial :
• Cloud Technologies
• Containerisation
• Database / Information Management
• Security
• Virtualization (Server, Desktop, and Application)
• Mobile Solutions and Application Platforms / Application Integration.
• Infrastructure, Application and Device Monitoring
• Have specific certifications on the respective domain, platform or application
• Ability to support multiple clients/ technologies as part of shared support delivery
• Ability to train and develop staff and/or client
• Strong problem solving ability
• Good presentation skills
• Prior exposure, experience and understanding of the Financial Services business domain.

What do we offer?

Pension

Life Assurance

Private Medical

Option for private dental

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .