Order Fulfillment Coordinator 📍 Ricoh Europe Supply Chain Management (RESCM) | Bergen op Zoom, The Netherlands

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 .

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

• Act as the primary contact for Ricoh Operating Companies, ensuring smooth order fulfillment and customer satisfaction
• Monitor and manage customer orders, proactively resolving supply, delivery, and transportation issues
• Coordinate with Sales Organizations and internal stakeholders across EMEA to ensure seamless operations
• Handle priority requests and customer escalations with a strong focus on service excellence
• Analyze operational data and identify opportunities to improve performance and efficiency
• Monitor departmental KPIs, service levels, and Points of Control to drive operational excellence
• Work across multiple systems and processes to ensure accurate order execution
• Contribute to continuous improvement initiatives and supply chain optimization projects

You will ideally have

• Bachelor's degree or equivalent working and thinking level
• Experience in customer service, order management, supply chain, logistics, or operations
• Strong analytical skills and the ability to translate data into actions
• Excellent organizational and problem-solving capabilities
• A proactive mindset with a strong customer focus
• Ability to manage multiple priorities in a fast-paced international environment
• Strong stakeholder management and communication skills
• Experience working with ERP systems and Microsoft Office applications
• Fluent in English , both written and spoken. Dutch is a plus

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.