IT Support Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

JOB TITLE : IT Support Analyst

Position Summary

We are seeking a motivated and detail-oriented IT Specialist to join our IT team. This role is responsible for providing technical support, maintaining IT systems, and assisting with troubleshooting hardware and software issues. The ideal candidate is eager to learn, has strong problem-solving skills, and a basic understanding of computer systems and networks.

Essential Job Responsibilities

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Provide technical support to end users via phone, email, or in person

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Troubleshoot and resolve hardware, software, and network issues

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Install, configure, and maintain desktops, laptops, printers, and other IT equipment

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Support user account management (password resets, access permissions, etc.)

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Assist with system upgrades, patches, and routine maintenance

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Document technical issues and solutions in the help desk system

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Set up and configure new user workstations and equipment

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Maintain inventory of IT assets and ensure proper usage

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Follow IT policies, procedures, and security best practices

Additional Job Responsibilities

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In Office support

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May require occasional lifting of equipment (up to 25 lbs )

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Some after-hours support may be required

Expected Education & Experienc e

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Associate’s or Bachelor’s degree in Information Technology , Computer Science, or related field (or equivalent experience)

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Basic knowledge of computer hardware, operating systems (Windows/macOS), and software applications

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Understanding of networking fundamentals (TCP/IP, DNS, DHCP)

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Strong troubleshooting and problem-solving skills

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Good communication and customer service skills

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Ability to work independently and as part of a team

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Technical troubleshooting

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Customer service and communication

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Time management and organization

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Attention to detail

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Adaptability and willingness to learn

Preferred Qualifications

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Internship or hands-on experience in IT support

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Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)

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Basic knowledge of Active Directory and Office 365

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Industry certifications such as CompTIA A+, Network+, or similar

Expected Compensation

$37,000 - $63,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity