Ireland Graduate Program - Customer Assurance

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Global Customer Assurance spans several of the bank’s key payments business lines across Europe, North America & Canada. We support our customers across Elavon, Retail Payment Services (RPS) and Corporate Payment Systems (CPS), covering the entire payments spectrum of card issuance, merchant acquiring and pre-paid cards we apply a high standard of customer service to both our internal and external customers.

Our 2 year graduate program (undergraduate) will give you the opportunity to learn all aspects of the team and work in each of our key programs across three rotations of 8 months:

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Complaints Handling,

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Errors & Exceptions

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Insights & Reporting.

From day one, you'll make meaningful contributions to our business while developing your business acumen, sharpening your skills and growing your network. As a graduate you'll receive:

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Intentional, on-the-job learning supplemented with formal professional development

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Immersive experiences to build skills that are in demand today and in the future

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Transitional support catered to your unique needs as a student

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A cohort and network of peers, advisors and senior leader advocates

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Social and volunteer events that build meaningful connection

Who we’re looking for

We’re looking for intellectually curious and creative thinkers who can think on their feet and thoughtfully react to a changing market.

Core Bahaviours

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Collaboration – Build partnerships and promote a culture of teamwork.

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Customer Centricity – Build strong customer relationships and deliver customer centric solutions.

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Drive for Results – Hold self and others account able to consistently achieve meaningful results.

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Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.

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Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.

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Risk - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Basic qualifications

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Pursuing a Bachelor’s degree with a target completion date of May 2023

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Solid understanding of financial and payments market

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Ability to start graduate program on Sept 4, 2023

Preferred qualifications

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Achieving min 2.1 Bachelor's degree

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Strong written and verbal communication skills

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Excellent interpersonal skills

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Solid understanding of financial and technology

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Strong in Excel and PowerPoint

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Self-motivated with a keen desire to learn and contribute within a dynamic team environment

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Attention to detail

Location: Arklow, Co.Wicklow (hybrid)

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.