Fraud Analyst

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Your main duties will comprise

Monitor merchant/cardholder account activity to identify fraudulent transactions and rule violations of the card associations like VISA and Mastercard. Secure merchant accounts to prevent financial losses. Contact merchants and issuing banks to validate that charges are authorized. Work with merchants to resolve fraudulent activity. Maintain merchant processing statistics and records. Typically follow defined procedures, policies and precedents resolving highly unusual situations and day to day problems. Direct or provide daily compilation of IS production reports. Prepare analyses of fraud and / or chargeback reports.

ESSENTIAL FUNCTIONS

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Monitor and analyze merchant account activity to identify abnormal activity that may be fraudulent, violate the terms of the merchant agreement or indicate pending financial risk.

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Frequently contact merchants and issuing bank to validate that charges are authorized.

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Secure merchant accounts to prevent losses upon ascertaining abnormal activity or receiving notification of credit card loss or unauthorized use.

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Work directly with merchants to resolve fraudulent or unauthorized activities. Communicate with card schemes regarding fraud related topics.

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Record, track and maintain merchant processing activity records daily. Provide customers with support regarding fraud and security related issues.

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We operate in an international environment where language skills are most important. Beside German and English especially French or Dutch are welcome to serve customers in Belgium, Luxembourg, France and the Netherlands.

Above list is not exhaustive, we are looking for enthusiastic and service-oriented high potentials who are welcome to bring in their expertise and ideas. Exposure to further multinational projects and geographies is another attractive aspect for candidates with proven language skills (both oral and written) of those countries we operate in. Our experienced team offers new co-workers good job training to familiarize with systems and procedures.

Requirements

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Three to five or more years of job specific experience

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Speak fluent German, English, further languages like French or Dutch are desirable

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Have a strong ability to identify and interpret data and to resolve exceptional cases

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Have a thorough knowledge of fraud & security services and operations, and current market trends

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Have strong knowledge and expertise of customers´ needs and market requirements

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Possess extensive independent judgment and thinking skills

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Demonstrate ability to work with unwritten but generally understood instructions, considering precedents when available or applicable

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Possess effective communication and writing skills

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Have strong research and analytical skills

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Are self-organized and can work independently

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Have advanced MS Office user skills, in particular Excel, other applications welcome

What we offer

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Full time position, employment agreement

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Hybrid working model

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30 days vacation

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Lunch voucher

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Employee Assistance & Wellbeing Program (EAP)

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Group Accident Insurance

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Highly professional, multicultural environment and high standards of work

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Work in a dynamic team with a supportive inclusive culture and strong values

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Interaction with Clients and Colleagues across the globe

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Good atmosphere at work and comfortable working environment

#LI-ZK1 #LI-Hybrid

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.