Digital Product Support Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank’s Corporate and Commercial Banking (CCB) business line offers lending, equipment financing, leasing, depository services, treasury management, capital markets, and international trade services to middle market commercial, large corporate, institutional, and public sector clients. Commercial Customer Services (CCS) works with CCB to provide operational support throughout our footprint. CCS is seeking a strong candidate to join our team.

The Commercial Customer Service Analyst will build relationships with the key project stakeholders and teams that are part of the GTM Strategic Roadmap and focused on the Digital Transformation. The primary function is to understand the changes and effectively identify the support needs. Act in a consultative role as a subject matter expert supporting, creating and/or delivering the training materials to CCS staff. Act as a liaison/subject matter expert for the Commercial and Corporate Banking (CCB) employees to assist with operational efficiency creating and distributing communication to all CCB employees.

Duties and Responsibilities

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Liaison with TOS, GTM Product Managers, Ops Groups and other business partners to identify, refine and document support needs.

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Provide information to employees on treasury management products, commercial loans, commercial checking accounts and other bank products and services.

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Investigate, analyze and interpret research media both on-line and archival to evaluate the caller’s needs; direct them to information, explaining procedures and assisting in problem resolutions.

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Take ownership, track and escalate operational problems discovered in DDA, treasury management products or loan.

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Act as a liaison with the Treasury Management Product Manager, technical specialist and other US Bank departments to provide information appropriate to the caller’s business line.

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Maintain appropriate technical understanding of bank systems. Regularly attend training to support/expend knowledge base. Share knowledge with colleagues.

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Research, write and/or update procedures in the CCS Online Reference Database and CCB Policies and procedures.

Basic Qualifications

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Bachelor's degree, or equivalent work experience

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Five to eight years of related experience

Preferred Skills/Experience

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Preferred understanding of digital capabilities with experience in Information Technology environment

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Strong knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations

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Familiarity with use of Application Programming Interface (APIs), Artificial Intelligence (AI) and other emerging technology within Banks

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Strong verbal, written, and interpersonal communication skills

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Strong analytical, negotiation and problem-solving skills

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Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy

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Thorough knowledge of all relevant operational processes and procedures and company products and services

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Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.

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Ability to manage multiple tasks/projects

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

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Healthcare (medical, dental, vision)

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Basic term and optional term life insurance

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Short-term and long-term disability

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Pregnancy disability and parental leave

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401(k) and employer-funded retirement plan

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Paid vacation (from two to five weeks depending on salary grade and tenure)

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Up to 11 paid holiday opportunities

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Adoption assistance

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Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $67,320.00 - $79,200.00 - $87,120.00

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.