["Client Care Lead","Client Care Lead"]

At Linnaeus, we truly value our Associates and if you are thinking of moving on from your current role or looking to challenge yourself in a new opportunity, we would love to be able to see what we may have for you within the family, so don't hesitate to reach out.

We are proud to be able to share with you the endless possibilities for internal transfers across Linnaeus and associated groups within the Mars family such as Antech and Anicura.

All applications are handled with confidentiality.

Customer Care Lead (Head Receptionist) Salary: Up to £ 28,000 (D.O.E)

Location: Vet4Life, Teddington

Job Type: Permanent, Full-time

Hours: 40 hours per week

Shifts: 9 week rolling rota. Working 8 hour shifts between the hours of 7.30am - 7.30pm.

We are currently seeking a new Customer Care Lead to join our fantastic team here at Vet4Life!

We are a growing company with lots of potential for career progression, and opportunities for you to use and develop management skills.

Roles and Responsibilities

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Lead by example in line with our 5 principles and be instrumental in creating excellent working relationships; ensuring a pleasant and professional manner is always maintained with members of the team, company, clients etc. to maintain our positive culture.

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Lead your team so they are engaged in their work & want the organisation to be successful.

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Carry out 1-1’s and appraisals, developing team members with constructive targets.

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Assist with the discreet management of performance related issues by reporting any concerns directly to the CCM and providing support where necessary.

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Assist with recruitment.

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Provide training and support to new hires including giving feedback/praise.

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Communicating and ensuring practice protocols are implemented and followed.

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Assist with sourcing staff or providing cover for vacant shifts as required.

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Review draft rotas to ensure enough support is in place for the team i.e. experience levels.

Required Experience

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M inimum of 1 year Veterinary experience (Desirable)

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Must have a minimum of 1 year customer facing role

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Must have experience leading a team.

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Must be Flexible - You may be required to work at any of our clinics in Southwest London, all of which are located close to great public transport links.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

We are a multi-site small animal primary care practice based across Surrey and Middlesex.

Our vision is to provide the very best, community based veterinary care in the South West, where pets and their owners will always come first.

Our committed certified veterinary team and well-equipped practices ensure we can tailor to any patients needs with compassion, care, and empathy.

Salary Value: £ 28,000 per annum;

Salary Description: Salary up to and depending upon experience;

Please click ' APPLY ' to register your interest in this role, alternatively, if you wish to discuss the internal transfer process in more depth before applying, please contact your internal Talent Acquisition Team at careers@linnaeusgroup.co.uk