Customer Support Consultant/ Lab Liaison

Are you ready to make a meaningful impact on the world of veterinary diagnostics? Join our growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you.

PRIMARY DUTIES AND RESPONSIBILITIES

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Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.

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Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.

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Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.

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Support quality management systems and compliance requirements.

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Contribute to team growth through active participation in development programs and collaborative knowledge sharing.

EDUCATION

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High School diploma or equivalent required; Associate or Bachelor’s degree preferred.

Required Skills and Abilities

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Strong customer service and interpersonal skills with experience in building and maintaining relationships.

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Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.

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Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.

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Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.

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Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.

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Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.

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Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.

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Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.

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What You Can Expect From Us

Annual rates targeting: 33k

Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world

Schedule

This is a full time (37.5 hr / wk), day-shift role with scheduled shifts Mon-Fri 9:00 am to 5:30 pm

The shifts and hours may vary slightly depending on business needs.

Reliable and dependable attendance is an essential function of this position

Physical Demands

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This role involves extended periods of sitting and frequent use of phones and computers.

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Occasional lifting of items up to 25 pounds may be required.

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Visual and auditory acuity is necessary for accurate computer work and effective phone communication.

Work Environment

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This position is based in the Wetherby Lab.

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Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment.