ServiceNow Developer – ITOM Implementation

We are looking for a skilled ServiceNow Developer with deep expertise in IT Operations Management (ITOM) to join our growing ITSM/ITOM transformation team. The ideal candidate will have hands-on experience developing and configuring ServiceNow ITOM modules , especially around CMDB , Discovery , Service Mapping , and Cloud Management .

This role will focus on implementing robust ITOM solutions, integrating ServiceNow with cloud platforms (AWS, Azure, GCP), automating workflows, and enhancing operational visibility across infrastructure and services.

Responsibilities

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Design, configure, and implement solutions across ServiceNow ITOM modules , including:

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Discovery (horizontal and vertical using patterns and probes)

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Service Mapping

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Event Management

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Orchestration (Flow Designer & legacy Workflow)

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Cloud Management

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Develop and manage CMDB and support the configuration management process.

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Configure and maintain MID Servers , including setup, scaling, and troubleshooting.

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Develop and integrate automation scripts using PowerShell , SSH , SNMP , and WMI protocols.

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Design and build integration solutions using REST and SOAP APIs to connect with cloud platforms (AWS, Azure, GCP) and monitoring tools.

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Support implementation of cloud integrations (e.g., EC2, RDS, S3, Azure App Services, GCP Compute resources) into ServiceNow CMDB.

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Work with infrastructure and application teams to ensure accurate and efficient discovery and mapping.

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Participate in Agile ceremonies, sprint planning, and code reviews.

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Troubleshoot, optimize, and continuously improve ITOM workflows and configurations.

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Maintain documentation of configurations, scripts, and integration points.