Technical Account Manager (LATAM)

As a Technical Account Manager at PVcase, you will be responsible for owning the technical relationship with our LATAM customers as they move throughout their PVcase journey, beginning with Onboarding and Implementation. This role reports to the VP of Global Customer Success and is open to candidates based in LATAM.

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Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.

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Manage a book of customers, acting as the primary point of contact for technical-related questions and coordination of issue management and problem resolution.

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Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer.

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Guide customers through implementation, onboarding, and adoption.

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Drive healthy Adoption, Net Retention, and Churn targets

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Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.

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Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.

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Advocate for customers and develop strong relationships to ensure adoption of PVcase products

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Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products

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Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey.

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Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.