Technical Support Specialist

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.

We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

If yes, we are looking for a Technical Support Specialist to join our Team in Greece!

What You Get To Do In This Role

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Provide support to local employees regarding software, corporate business applications, hardware requests, and incidents.

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Administer the Bank’s computer network.

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Maintain the hardware and software of the Bank’s computer and communication equipment.

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Implement new systems, methods, and tools related to IT security and information system protection.

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Install, configure, and maintain the operating systems (Windows, MS Office, etc.) on workstations used in the Bank, along with other applications and security software such as VPNs and antivirus programs.

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Manage user access rights within the Bank’s systems.

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Oversee the Bank’s communication infrastructure, including internet, VPN, SWIFT, and other systems.

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Advise employees on emerging IT issues and assist with the implementation of new IT systems in the Bank.

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Provide written reports on task performance upon request.

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Install updates on workstations.

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Monitor the performance of IT systems using monitoring tools and take appropriate action in case of issues.

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Participate in and support audit activities related to IT systems.

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Meet individual goals and KPIs as set by the direct manager.

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Ensure the timely and high-quality execution and reporting of assigned tasks.

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Uphold the Bank’s reputation by adhering to the terms of the employment contract, internal policies, relevant laws and ethical standards.

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Perform additional duties and requests as assigned by the direct manager, within the scope of responsibility.