Customer Success Manager – Enterprise Accounts

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional infrastructure, and global reach to support enterprises across APAC and beyond.

We are looking for a Customer Success Manager to manage post-sales customer relationships across a portfolio of enterprise accounts while helping strengthen Customer Success practices over time. This role combines hands-on relationship management with structured coordination, customer engagement, and contribution to improving onboarding and customer success processes as the function evolves.