Supervisor

As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high‑performing, engaged team.

You play a pivotal role in translating KIKO’s brand vision into daily store excellence — coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager.

This is a hands-on leadership role for someone passionate about beauty, retail performance, and developing others.

Key Responsibilities

People Leadership & Team Development

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Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation

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Coach, motivate, and inspire the team to consistently achieve individual and store performance goals

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Develop team capability through on-the-job coaching in

• Product knowledge
• Make-up application techniques
• Customer engagement and selling skills

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Support onboarding, training, and continuous development of new and existing team members

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Foster a positive, inclusive, and high-performance culture aligned with KIKO values

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Act as a trusted leader and point of escalation in the Store Manager’s absence

Customer Experience Excellence

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Champion a customer-first mindset, ensuring every interaction reflects the KIKO Milano brand experience

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Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards

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Monitor and respond to customer feedback, resolving issues swiftly and professionally

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Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards

Commercial & Business Performance

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Support the delivery of store KPIs, including

• Sales and revenue growth
• Conversion rate
• ATV & UPT

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Stock loss and operational efficiency

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Analyse performance data and KPIs to identify trends, risks, and opportunities

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Partner with the Store Manager to create and execute action plans that drive performance

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Prioritise initiatives that deliver the greatest commercial and customer impact

Operational Excellence & Compliance

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Ensure full compliance with all KIKO Milano policies, procedures, and operational standards

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Execute the promotional and commercial calendar with precision and pace

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Maintain high standards across

• Cash handling
• Stock management
• Health & safety
• Loss prevention

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Proactively identify operational issues and resolve them in partnership with the Store Manager

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Complete all required training, BeKIKO modules, and development programmes on time

What We’re Looking For

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Proven experience in a supervisory or senior sales role within fast‑paced retail (beauty, fashion, or lifestyle preferred)

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A confident people leader with a coaching mindset

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Strong commercial awareness and the ability to work with KPIs and performance data

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Passion for beauty, make‑up, and delivering outstanding customer experiences

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A proactive, resilient, and solutions‑focused approach

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Flexibility to work across peak trading hours, including weekends

Why Join KIKO Milano?

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Be part of a global, fast‑growing beauty brand

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Clear progression pathways into Assistant Store Manager and Store Manager roles

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Continuous learning and development through structured training and coaching

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A dynamic, inclusive, and high‑energy retail environment

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The opportunity to make a real impact — on people, performance, and brand experience

What’s in it for you?

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28 days’ holiday including Bank Holidays

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Enjoy a 50% staff discount on KIKO MILANO products

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Free allocation of KIKO MILANO products as part of your employee benefits

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5% employer pension contribution

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Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health

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Monthly bonus scheme to reward performance and results

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Ongoing training and career development within KIKO MILANO

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Maternity and paternity bonus

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Employee referral scheme with rewards for recommending great talent