Head Hostess

POSITION OVERVIEW: The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area

within the dining hall. The role ensures that all guests receive a warm and professional welcome, while

maintaining high standards of guest service and efficient guest flow.

The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent

service and accurate information to guests. The role supports the Reception Manager in coordinating

reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes

responsibility for reception activities in the manager’s absence.

CORE RESPONSIBILITIES

• Reception & Guest Experience
• Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.
• Maintain a visible presence at the reception area to support guest interactions and service standards.
• Provide guidance and information to guests regarding the dining hall concept, available vendors,

services, and events.

• Ensure guests receive prompt assistance and a positive first impression of the venue.
• Handle guest inquiries, requests, and concerns professionally, escalating issues to management when

required.

• Hostess Team Supervision
• Supervise and guide the Hostess / Receptionist team during daily operations.
• Ensure hostesses maintain a professional appearance and follow established service standards.
• Provide support, direction, and coaching to team members to maintain excellent guest service.
• Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.
• Reception Operations Management
• Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.
• Monitor the reception desk and ensure all guest-related processes are handled efficiently.
• Ensure reception areas remain organized, presentable, and welcoming at all times.
• Coordinate with floor staff and management to ensure guests receive the appropriate level of service.
• Acting Reception Manager (When required)
• Assume responsibility for reception operations in the absence of the Reception Manager.
• Ensure all reception procedures, guest handling standards, and operational protocols are followed.
• Provide guidance and decision-making support to the hostess team when required.
• Report operational updates or guest feedback to management.
• Guest Feedback & Communication
• Encourage guests to provide feedback regarding their dining experience.
• Communicate guest feedback, suggestions, and service improvements to the Reception Manager and

management team.

• Support the continuous improvement of guest service standards.

Experience & Education

• Minimum 3–5 years of experience in hospitality, guest relations, or reception roles
• Previous experience in a supervisory or team leader role is preferred
• Experience in restaurants, hotels, or large dining venues is considered an advantage

Market & Industry Knowledge

• Strong guest relations and customer service skills
• Excellent attention to guest experience and service quality

Technical & Professional Skills

• Excellent communication and interpersonal abilities
• Leadership and team coordination skills
• Ability to manage multiple guest interactions in a fast-paced environment
• Strong organizational and problem-solving skills
• Fluent communication in English is required
• Knowledge of Arabic is considered an advantage

Leadership & Personal Attributes

• Friendly, professional, and approachable personality
• Strong leadership and team support mindset
• Ability to remain calm and professional during busy service periods

Note: This job description reflects key duties and responsibilities of the position and is not to be

interpreted as exhaustive.

Acknowledgement.