Assistant Manager

POSITION OVERVIEW: The Assistant Manager supports the Venue Manager in overseeing the daily operations of the dining hall,

ensuring that front-of-house operations run efficiently and that high standards of guest service, cleanliness,

and operational performance are consistently maintained.

The Assistant Manager directly supervises the Floor Supervisors and front-of-house operational teams,

ensuring smooth service flow and coordination during operating hours. The role plays a key operational

leadership function on the floor and is responsible for staff scheduling, team coordination, and maintaining

service standards across the venue.

CORE RESPONSIBILITIES

• Front-of-House Operations Management
• Support the Venue Manager in overseeing the daily operations of the dining hall floor.
• Ensure that service standards, operational procedures, and cleanliness standards are consistently

maintained.

• Supervise the daily activities of the Floor Supervisors and front-of-house teams.
• Monitor service flow and ensure smooth coordination between teams during operating hours.
• Assist in resolving operational issues that may arise during service.
• Team Supervision & Staff Coordination
• Provide leadership and guidance to Floor Supervisors and front-of-house team members.
• Ensure staff perform their duties in accordance with company policies and service standards.
• Support staff development through coaching, guidance, and operational feedback.
• Ensure team members maintain professional appearance and service etiquette.
• Staff Scheduling & Workforce Planning
• Prepare and manage staff schedules for the front-of-house team, ensuring adequate operational

coverage.

• Coordinate with the Venue Manager and supervisors to ensure efficient staff allocation across

shifts.

• Monitor staffing levels to ensure operational efficiency and avoid overstaffing or understaffing.
• Adjust schedules when required to accommodate operational needs, leave requests, or peak

service periods.

• Guest Service & Experience
• Ensure guests receive high levels of service and hospitality throughout their visit.
• Support the team in addressing guest inquiries, requests, or complaints in a professional manner.
• Monitor guest interactions and ensure service standards are maintained across the venue.
• Operational Coordination
• Work closely with the Venue Manager, Floor Supervisors, and Reception team to ensure smooth

venue operations.

• Communicate operational updates, service issues, and guest feedback to management.
• Assist in coordinating daily operational briefings and service preparations.
• Health, Safety & Compliance
• Ensure compliance with health, safety, and hygiene standards across front-of-house operations.
• Support the implementation of safety procedures and operational guidelines.
• Ensure that staff follow company policies and operational procedures.

Experience & Education

• Minimum 4–6 years of experience in hospitality or food and beverage operations
• At least 2 years of experience in a supervisory or leadership role
• Experience in high-volume dining venues, restaurants, or food halls is preferred

Market & Industry Knowledge

• Good understanding of operational flow and service standards in hospitality environments

Technical & Professional Skills

• Excellent communication and interpersonal skills
• Strong organizational and scheduling abilities
• Ability to manage operations in a fast-paced hospitality environment
• Good problem-solving and decision-making skills
• Fluent communication in English is required
• Knowledge of Arabic is considered an advantage

Leadership & Personal Attributes

• Strong leadership and team supervision abilities
• Professional and confident leadership presence
• Strong attention to detail and commitment to service standards
• Ability to motivate teams and support operational excellence
• Ability to work effectively under pressure during busy service periods

Note: This job description reflects key duties and responsibilities of the position and is not to be

interpreted as exhaustive.