Specialist 3, Customer Operations

Specialist 3, Customer Operations

Job Summary

The Customer Operations oversees end-to-end account operations, supply chain coordination, and revenue tracking. This role ensures seamless customer onboarding, demand-supply alignment, and resolution of customers’ requests while driving process efficiency and compliance.  

Job Description

1. Customer Ops Account Management  

- Manage customer onboarding process. Work with internal teams to set up EDI, VMI hub, etc.

- Oversee order booking, rescheduling (pull-ins/push-outs), backlog maintenance (pricing, credit blocks,

ship date, etc), shipment and RMA (Return Merchandise Authorization) process.  

- Full Order-to-Cash involvement

- Update supply commits, ASN (Advanced Shipping Notice) to customers.  

- Resolve customer queries and escalations.

- Track qualification status, manage supply disposition for quality incidents/stop-ship scenarios.   

- Regular meeting with customers, customer QBRs, supply chain workshops, etc 

2. Demand, Allocation & Supply Management  

  - Monitor customer forecasts, track RFQ/SFT updates, and drive quarterly/monthly supply planning against sales targets.  

  - Share supply status with stakeholders.  
3. Revenue Management

  - Drive ship linearity, update revenue tracking reports, and resolve issues impacting revenue (e.g PO delays, quality concerns).  

  - Conduct quarterly Incoterm compliance checks.  

4. Systems & Process Optimization

  - Utilize ERP systems, customer portals, and central planning tools to streamline operations.  

  - Identify process gaps and implement improvements for workflow efficiency.  

5. AI enabled operations, eg: AI assisted reporting, automation & productivity tools, etc

6. COMMERCIAL

 - Revenue ownership, Net Pricing, Rebates, Strategic pricing & Share of wallet growth

- PAC Ownership & Contract Literacy & Commercial negotiation

 - Competitive Tracking & Market Intelligence, MDF management, 

 

 

• Bachelor’s degree in Supply Chain, Business, or related field.
• 2~10 years in customer operations, account man4agement, supply chain roles in the industry of Semiconductor, etc; Experience with MNC will be a preferable plus;
• Fluent in English (written and verbal) for daily communication, reporting and documentation, proficiency in Japanese will be a plus.
• Proficiency in ERP systems (e.g., SAP, Oracle), central planning, EDI/VMI platforms, and MS Office
• Strong analytical, Willingness to learn, problem-solving, cross-functional collaboration abilities, Resilience under pressure, Driving results.

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