Driver Operations Associate (3-month contract)

What you’ll do Driver Verification & Identity Assurance

• Review and process facial recognition data and documentation for existing drivers on the platform.
• Cross-verify biometric data against registered driver profiles to prevent account sharing, identity fraud, and unauthorized platform usage.

Escalation Management

• Investigate and resolve high priority driver identity mismatches or system flags.
• Assist relevant departments on escalations related to driver compliance and platform safety.

Operational Support

• Identify patterns of misuse or system glitches in the facial recognition flow and report to relevant departments.
• Execute ad-hoc tasks and projects as assigned by the Team Lead to improve overall platform safety.

What we seek

• Detail-oriented with a strong commitment to accuracy
• Ability to work independently and collaboratively in a fast-paced environment
• Problem-solving mindset with the ability to handle difficult situations calmly and efficiently
• Technology savvy
• Availability to work 5 days a week

What you’ll need

• Diploma or higher in any field is preferred but not mandatory
• Experience in the logistics or transportation industry is advantageous