Driver Operations Senior Associate

What you’ll do

• Grow Lalamove offline presence on the street by keep increasing the number of Lalamove sticker drivers and Lalabag in Jabodetabek Area
• Manage all offline presence operations activity consist of acquisition and retention of the Lalamove Sticker Drivers.
• Maintain driver communication initiatives (phone calls, WA, and in-app notifications) in relation to inviting drivers to come to hubs, also educating drivers about sticker SOP.
• Monitor the operations of 3 Hubs and Call Ops team in Jakarta
• Directly managed 2 associates + 4 call agents + 4 sticker installers support
• Grow and maintain 3rd party hubs/vendors in Jabodetabek area
• In charge of the offline presence inventory (stock availability for sticker & Lalabag, weekly stock inventory) and distributions
• Reporting to Offline Presence Lead

What we seek

• Good communication and interpersonal skills
• Able to meet the target set by the company
• Strong leadership and team management skills
• Attention to detail
• Generalist and fast learner

What you'll need

• Technical Skills and Data Handling: Basic spreadsheet proficiency (Microsoft Excel or Google Sheets)
• Graduated from a reputable university. Majoring in operations management and industrial engineering is preferred
• Minimum 2 years of experience working in operations department and managing a medium-scale team
• Good analytical and problem-solving skills

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/id/candidate-privacy-notice