PRODUCTION PROCESS MANAGER

Job Summary

• Are a natural organizer who thrives on managing multiple priorities, deadlines, and people simultaneously.
• Are a problem solver who uses data and information to identify root causes and propose practical solutions quickly.
• Lead with integrity and act in the best interest of the team and the organization at all times.
• Communicate clearly and listen well — building trust with associates, homebuyers, and cross-functional partners.
• Adapt quickly to changing environments, tasks, and people without losing effectiveness.
• Proactively identify pressure points and take action to reduce their impact before they become issues.
• Hold yourself and others to a high standard while maintaining a positive, team-first attitude.
• Are driven to improve processes and go above and beyond to make a meaningful impact.

• Lead division operations from sale to close, coordinating across Sales, Construction, Design Center, and support teams while helping establish goals and direction for the division.
• Develop and continuously improve internal systems and processes that drive operational efficiency throughout the division.
• Hire, train, and retain the division operations team, including Division Coordinators, Office Coordinators, and the Design Center team — overseeing staffing, scheduling, showroom readiness, and Selection appointment standards.
• Manage the master pod construction slotting schedule, initiate market home starts, and assign Release for Start dates for all homes in the Pre-Start Process.
• Review and approve homebuilding reports; maintain base pricing, pod assignments, settlement costs, option revenue, and incentives for CMP purposes.
• Ensure the purchaser's electronic files are complete and compliant; approve and code invoices in Concur, and oversee division check requests.
• Support the NCSU process and collaborate with the Land Acquisition Manager to track progress; conduct Backlog Meetings per company standards.

• High school diploma or equivalent required
• Bachelor’s degree in Accounting, Finance, Business Administration, or Organizational Leadership preferred
• Experience in the homebuilding or construction industry is strongly preferred

• Ability to communicate verbally to effectively interact with associates and customers
• Ability to perform repetitive motions and use fine motor skills, such as typing and writing
• Ability to lift and carry approximately 20–25 lbs unassisted
• Ability to sit for extended periods with occasional standing and reaching