Strategic Planning & Operations  

• Develop and implement strategic plans, operating model, and roadmap for channel partners and core outsourced service providers, aligned with business and service objectives.   

• Establish scalable frameworks to enable effective outsourced labor and partner delivery models.  

• Support workforce capacity strategy and external vs internal mix optimization, ensuring alignment to demand, service execution, and cost targets  

• Collaborate with business leaders to align external workforce strategies with growth priorities and operational needs.   

• Partner with procurement, finance, and legal teams to negotiate, manage, and optimize vendor contracts and commercial terms.   

Vendor & Channel Partner Relationship Management  

• Build and maintain strong strategic relationships with channel partners and outsourced service providers, ensuring clear communication, training and alignment on business objectives as well as escalation support.  

• Distinguish and optimize engagement models across channel partners (capability expansion) and outsourced service providers (capacity flexibility)  

• Establish metrics, targets, and KPIs to monitor performance and outcomes, identify areas for improvement, and drive success - encompassing areas such as quality, responsiveness, and cost.   

• Lead quarterly business reviews (QBRs) and executive operational reviews with external partners.   

• Partner with procurement, finance, and legal teams to negotiate, manage, and optimize vendor contracts and commercial terms.   

Operational Excellence & Workforce Enablement  

• Influence and implement tools, systems, and standard operating procedures to improve operational efficiency, visibility, and scalability.   

• Streamline onboarding, training, enablement, and support processes for external workforce partners.   

• Serve as the operational subject matter expert for process improvement initiatives and Kaizen events.   

Risk Management & Governance  

• Establish governance processes that ensure program integrity, operational consistency, and compliance across the external workforce network.   

• Identify operational and business continuity risks and develop mitigation strategies to minimize service disruptions.   

• Ensure adherence to safety, quality, and operational standards across all external workforce partners.   

Cross-Functional Leadership  

• Collaborate with Service, Operations, Finance, Procurement, Product, Sales, Commercial Excellence, IT and HR teams to ensure seamless integration of external workforce strategies.   

• Support operational transformation initiatives, and evolving business priorities.   

• Act as a liaison between internal stakeholders and external partners to facilitate alignment, communication, and issue resolution.  

Qualifications 

Required Qualifications 

• Bachelor’s degree in Business, Engineering, Healthcare Administration, or related field. 

• Minimum of 8 years of experience in healthcare service operations, field service leadership, or operational strategy. 

• Demonstrated experience leading cross-functional operational initiatives in a matrixed organization. 

• Strong operational leadership, process improvement, and execution management skills. 

• Experience partnering directly with field operations and service delivery teams. 

• Strong analytical, communication, and stakeholder management capabilities. 

Preferred Qualifications 

• Experience within healthcare technology or imaging service operations. 

• Knowledge of service delivery environments, workforce, and operational challenges. 

• Experience with Lean, continuous improvement, or operational excellence methodologies. 

• Familiarity with enterprise healthcare customers and IDN operational environments.