Junior Business & Application Support

After an initial training period covering our banking and trading platforms, Oracle databases, internal Python-based tools, and financial products, you will join our Application & Business Support team and play a key role in ensuring the smooth operation of Swissquote's production systems.

Your mission will be to investigate complex business and technical issues, support critical banking and trading operations, and contribute to the continuous improvement of our internal processes and tools.

Responsibilities

• Investigate and resolve complex incidents impacting our banking, trading and forex platforms.
• Act as a primary point of contact for internal departments requiring technical and business support.
• Perform root cause analysis on production issues and coordinate with development teams when escalations are required.
• Analyze large datasets and conduct investigations using SQL (Oracle, Postgres).
• Maintain and improve monitoring processes to ensure the reliability of our systems and services.
• Develop automation tools and scripts (Python) to increase operational efficiency and reduce manual workload.
• Produce complex data extractions and analyses for business, legal, compliance, and operational teams.
• Participate in internal reconciliations and database integrity controls to ensure data consistency across platforms.
• Monitor critical production processes and proactively identify anomalies.
• Contribute to documentation, knowledge sharing, and continuous improvement initiatives.
• Provide Level 2 and Level 3 support for business-critical applications.
• Be open to joining an on-call rotation to provide 24/7 support in the long term.

• Degree in Information Systems (for example Bachelor HES or similar) and a strong interest for IT
• Your skills set include the following: Windows/Unix/Linux environment, SQL and scripting (Python, Bash), Git.
• Strong analytical and problem-solving skills. Eager to work on critical systems.
• Interest in financial markets, banking operations, and trading systems.
• Ability to understand both technical systems and business processes.
• Strong communication skills and ability to interact with multiple stakeholders.
• Autonomous, curious, and eager to learn in a fast-paced environment.
• Good knowledge of French and strong working knowledge of English (minimum B2)

SQ2