Alliance
Customer Service Representative
Company
Role
Customer Service Representative
Location
Mexico
Job type
Full-time
Found on Mokaru
3 days ago
Salary
Job description
Location: Aguascalientes
Job Schedule: Full-time On site
Education Requirement: High school diploma
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
We are currently looking for a Customer Service representative to join our team in Aguascalientes.
The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).
A Day in the Life:
Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects
Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
Must be able to utilize all tools and resources available to proactively resolve our customer’s concerns and prevent any further callbacks.
Must be able to follow all Adherence guidelines to achieve a minimum target of 95%
Requirements:
1. High School Diploma; BA Degree preferred
2. Knowledge on Excellent Customer Service Techniques (Call Center based preferably)
3. Fluent English written and spoken
4. MS Office Intermediate
Skills/Competencies:
1. Basic understanding of the auto finance industry.
2. Empathetic with difficult situations
3. Active Listening
4. Customer Focus
5. Good Grammar and Communication Skills
6. Problem Solving and Negotiation Skills
7. Tolerance to work under pressure
8. Emotional Intelligence.
Schedule:
Availability to work 48 hrs per week
*Schedules could fall within the time frame (7:00 am until 7:00 pm) during Monday - Friday and Saturdays from 8:00 am until :00 pm
Depending on Department requirements, a 6 day or 5 schedule will be assigned for at least 6 months.
-Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
