PBX Operator

Location:

Christus Spohn Hospital Shoreline

Pay Rate:

Hourly - Hourly Plan, 14.25 USD Hourly

Work Shift:

Based on facility's needs (United States of America)

Job Description

Responsibilities

Location: Christus Spohn Hospital Shoreline

Wage: 14.25/hr

JOB SUMMARY

The PBX Operator Supervisor ensures the PBX operator team responds to all incoming calls in a timely and efficient manner, directing all callers to their appropriate destination, and providing a clear, smooth, and professionally courteous communication practice.

QUALIFICATIONS

• High school diploma or GED equivalent is preferred.

• Previous PBX experience is preferred.

• Experience in a customer service position is preferred.

• Previous experience in a hospital setting is preferred.

• Management experience is preferred.

DUTIES

• Create schedules for the operator team.

• Fill in for any staffing call-ins as needed.

• Ensure the team successfully performs the following tasks:

  • Answer multiple incoming telephone lines.

  • Correct and update posted information as needed.

  • Assist with the upkeep of directories, on-call list, etc.

  • Obtain necessary information and transfer calls to correct extensions.

  • Accurately utilize the features of PBX consoles, headsets, telephones, and all other related equipment.

  • Provide information to callers as appropriate.

  • Assist with maintaining cleanliness, safety, and security of the PBX area.

  • Perform overhead paging.

  • Maintain confidentiality, security, and integrity of patient and organizational data.

  • Monitor all alarms located in PBX and notify appropriate personnel as required.

  • Ensure release of information is consistent with all privacy policies.

  • Respond promptly and accurately to disaster and emergency situations, as required, while remaining calm.

  • Orient and train new team members.

ESSENTIAL FUNCTIONS

• Able to lift 0-40 lb. occasionally.

• Capable of performing work that requires frequent standing, bending, reaching, and some lifting.

• Capable of sitting for extended periods of time while maintaining an alert and responsive demeanor.

• Ability to perform calmly, competently, and quickly in emergencies.

• Must be able to work weekends, holidays, and even other hours as needed per assigned area.

• Must have outstanding communication skills in English (reading, writing, speaking, and understanding) or the primary language spoken by the majority of customers and staff at the facility.