Client Care Advocate - Preneed

***Be sure to explore the full job description, and don’t miss the video at the bottom, it's a great way to learn more about career paths at Global Atlantic/KKR and get a closer look at what makes this opportunity so exciting.***

Location: Batesville, IN

Hourly Rate: - $17.58 per hour + overtime with a $500 sign-on bonus

Paid Training Details:

• Training lasts approximately 12 weeks
• Training hours are Monday – Friday, in-office, from 8:30am – 5:00pm EST and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls. There is a no time off policy during the first 90 days of employment due to the training schedule.
• After training, you will follow a hybrid schedule
• Our contact center is open as follows:
  • Monday - Thursday 8:00am – 7:00pm EST
  • Friday 8:00am – 6:00pm EST
  • This role will work an 8-hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST.

POSITION SUMMARY

The Client Care Advocate provides consultative support to customers, agents, and business partners regarding life insurance products, with a primary focus on Preneed insurance. This role is responsible for handling inbound customer inquiries, documenting service interactions, resolving issues, and fulfilling callback commitments while delivering an exceptional customer experience. The ideal candidate is customer-focused, detail-oriented, and able to effectively manage multiple priorities in a fast-paced environment.

RESPONSIBILITIES

• Respond to inbound customer calls and inquiries while delivering exceptional customer service.
• Document telephone conversations, written communications, and service activities accurately within company systems.
• Resolve customer inquiries and service requests in accordance with established service standards.
• Research, identify, and resolve customer issues while ensuring compliance with company policies and procedures.
• Complete post-call activities and follow through on customer callback commitments in a timely manner.
• Develop and maintain strong relationships with customers, agents, and internal business partners.
• Accurately communicate product information, features, and benefits to customers and stakeholders.
• Participate in team meetings, training activities, and other duties as assigned.

QUALIFICATIONS

• High school diploma or GED required; associate or bachelor's degree preferred.
• Minimum of one year of customer service or call center experience.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to learn and apply insurance products, procedures, and systems.
• Proficiency with Microsoft Office and other business software applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and ability to work effectively in a team setting.
• Ability to maintain flexibility with work schedules and business needs.

Compensation & Benefits

• $500 sign-on bonus paid at the completion of training
• Hybrid work schedule (following training period)
• Full IT equipment provided
• Free lunch and parking
• Health coverage (employee + children, based on salary band)
• 401(k) with company match and equity opportunities
• Annual bonus eligibility
• Paid time off, sick time, and company holidays
• Tuition, adoption, and lifestyle reimbursement programs
• Clear opportunities for internal mobility and career growth

Click the link below to watch a video for more information about a Contact Center career at Global Atlantic/KKR

https://globalatlantic.wistia.com/medias/cauvq18dh5