Technical Project Manager

Overview

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition (ITAD) with a focus on data bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: www.sproutup.com .

The Technical Project Manager (TPM) is responsible for planning, coordinating, and delivering data center installation and decommission projects on behalf of Sprout's clients. Working within the Service Delivery department, the TPM serves as the primary point of contact between clients, field technicians, and internal stakeholders, ensuring every engagement is executed safely, on schedule, and to the technical standard expected of Sprout. This is a client-facing, technically grounded role that demands equal competence in structured project management methodology and hands-on knowledge of data center infrastructure. The ideal candidate brings a track record of managing complex, multi-site technology deployments and thrives in a fastpaced, field-driven environment.

1 year Project to start

Responsibilities

Project Planning & Delivery

• Own the full project lifecycle for data center installation and decommission engagements, from kick-off through final sign-off.
• Develop and maintain detailed project plans, schedules, and resource assignments using MS Project or equivalent tooling.
• Coordinate site surveys, equipment staging, logistics, and on-site field crews to ensure seamless execution.
• Track project milestones, flag risks proactively, and drive corrective actions to keep engagements on track.

Client & Stakeholder Communication

• Serve as the primary client contact throughout each project, providing regular status updates, written reports, and executive summaries.
• Facilitate kick-off meetings, technical reviews, and post-project wash-up sessions with clients and internal teams.
• Translate technical scope into clear, jargon-free language for non-technical client stakeholders.
• Manage change requests, escalations, and scope discussions in a professional and timely manner.

Technical Oversight

• Apply working knowledge of data center infrastructure – including servers, storage, networking, power, and cooling – to validate scope, flag issues, and guide field teams.
• Review and contribute to site survey findings, equipment manifests, and as-built documentation.
• Ensure all installations and decommissions meet client specifications and industry best practices.
• Liaise with client IT teams on network, access, and safety requirements prior to and during site works.

Team Coordination

• Schedule and brief field technicians, coordinators, and subcontractors ahead of each deployment or decommissioning.
• Act as the single point of escalation for on-site issues during project execution.
• Support process improvement initiatives within the Service Delivery department. Sprout Technical Project Manager • Job Description • Service Delivery Page 3 of 4 3 Required Skills & Qualifications

Project Management

• Formal PM certification (PMP, CAPM, PRINCE2, or equivalent) required, or demonstrable equivalent experience managing complex technical projects.
• Proven ability to manage multiple concurrent projects with competing priorities and deadlines.
• Experience creating and maintaining project schedules, risk registers, and status reports. Data Center Experience
• Minimum 3 years’ direct experience managing or executing data center installation and/or decommission projects.
• Demonstrated understanding of the full installation lifecycle: site preparation, equipment rackand-stack, cabling, power-up, and handover.
• Familiarity with decommission workflows including asset tagging, chain-of-custody documentation, data sanitization coordination, and responsible disposition.

Technical Knowledge

• Working knowledge of standard data center components: servers, storage arrays, networking equipment (switches, routers, firewalls), KVM infrastructure, and PDUs/UPS systems.
• Ability to read and interpret rack elevation diagrams, floor plans, and network topology drawings.
• Understanding of cabling standards (copper and fiber), power configurations, and cooling considerations relevant to installation projects. Communication
• Excellent written and verbal communication skills; able to present confidently to client stakeholders at all levels.
• Experience producing professional project documentation including statements of work, status reports, and closeout packages.
• Strong interpersonal skills with the ability to build trusted relationships with clients and field teams alike.

Systems & Tools

• Proficient in Microsoft Office suite including Word, Excel, Outlook, and PowerPoint.
• Hands-on experience with Microsoft Project for schedule creation and resource planning.
• Working knowledge of Microsoft Visio for producing network diagrams, floor plans, and process flow documentation.
• Familiarity with project or work management platforms (e.g. Monday.com, Asana, or similar) is an advantage.

Qualifications

• Experience in IT asset disposition (ITAD) or end-of-life hardware management.
• Background working with or for managed service providers, technology integrators, or field services organisations.
• Exposure to international project delivery and cross-border logistics coordination.
• ITIL Foundation or equivalent service management qualification. Must be able to use MS Project.
• Valid driver’s license and willingness to travel to client sites as required.

EEO

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)

Project Planning & Delivery • Own the full project lifecycle for data center installation and decommission engagements, from kick-off through final sign-off. • Develop and maintain detailed project plans, schedules, and resource assignments using MS Project or equivalent tooling. • Coordinate site surveys, equipment staging, logistics, and on-site field crews to ensure seamless execution. • Track project milestones, flag risks proactively, and drive corrective actions to keep engagements on track.

Client & Stakeholder Communication • Serve as the primary client contact throughout each project, providing regular status updates, written reports, and executive summaries. • Facilitate kick-off meetings, technical reviews, and post-project wash-up sessions with clients and internal teams. • Translate technical scope into clear, jargon-free language for non-technical client stakeholders. • Manage change requests, escalations, and scope discussions in a professional and timely manner.

Technical Oversight • Apply working knowledge of data center infrastructure - including servers, storage, networking, power, and cooling - to validate scope, flag issues, and guide field teams. • Review and contribute to site survey findings, equipment manifests, and as-built documentation. • Ensure all installations and decommissions meet client specifications and industry best practices. • Liaise with client IT teams on network, access, and safety requirements prior to and during site works.

Team Coordination • Schedule and brief field technicians, coordinators, and subcontractors ahead of each deployment or decommissioning. • Act as the single point of escalation for on-site issues during project execution. • Support process improvement initiatives within the Service Delivery department. Sprout Technical Project Manager • Job Description • Service Delivery Page 3 of 4 3 Required Skills & Qualifications

Project Management • Formal PM certification (PMP, CAPM, PRINCE2, or equivalent) required, or demonstrable equivalent experience managing complex technical projects. • Proven ability to manage multiple concurrent projects with competing priorities and deadlines. • Experience creating and maintaining project schedules, risk registers, and status reports. Data Center Experience • Minimum 3 years' direct experience managing or executing data center installation and/or decommission projects. • Demonstrated understanding of the full installation lifecycle: site preparation, equipment rackand-stack, cabling, power-up, and handover. • Familiarity with decommission workflows including asset tagging, chain-of-custody documentation, data sanitization coordination, and responsible disposition.

Technical Knowledge • Working knowledge of standard data center components: servers, storage arrays, networking equipment (switches, routers, firewalls), KVM infrastructure, and PDUs/UPS systems. • Ability to read and interpret rack elevation diagrams, floor plans, and network topology drawings. • Understanding of cabling standards (copper and fiber), power configurations, and cooling considerations relevant to installation projects. Communication • Excellent written and verbal communication skills; able to present confidently to client stakeholders at all levels. • Experience producing professional project documentation including statements of work, status reports, and closeout packages. • Strong interpersonal skills with the ability to build trusted relationships with clients and field teams alike.

Systems & Tools • Proficient in Microsoft Office suite including Word, Excel, Outlook, and PowerPoint. • Hands-on experience with Microsoft Project for schedule creation and resource planning. • Working knowledge of Microsoft Visio for producing network diagrams, floor plans, and process flow documentation. • Familiarity with project or work management platforms (e.g. Monday.com, Asana, or similar) is an advantage.

• Experience in IT asset disposition (ITAD) or end-of-life hardware management. • Background working with or for managed service providers, technology integrators, or field services organisations. • Exposure to international project delivery and cross-border logistics coordination. • ITIL Foundation or equivalent service management qualification. Must be able to use MS Project.

• Valid driver's license and willingness to travel to client sites as required.

EEO

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)