Business Analyst - 12 month FTC

The Role

This role is responsible for documenting, standardising, and improving global sales processes across Commercial Operations. Acting as a bridge between Sales, Technology, and Operations, the Business Analyst will ensure processes are clearly defined, quality assured, and effectively embedded through training and documentation.

The role plays a critical part in driving scalability, consistency, and operational excellence across the commercial organisation.

Principal Accountabilities

1. Sales Process Documentation & Standardisation

• Document end-to-end sales processes across key workflows (e.g. lead-to-opportunity, opportunity-to-contract, renewal, forecasting)
• Create clear, structured process maps (e.g. BPMN, flow diagrams) to support global alignment
• Identify process gaps, inefficiencies, and inconsistencies, and recommend improvements
• Maintain a centralised, up-to-date process repository (e.g. Confluence / SharePoint)

2. Quality Assurance (QA) & Testing

• Define and execute QA frameworks for sales processes, systems, and workflows (e.g. Salesforce changes, automation)
• Develop test cases and test scripts aligned to business requirements
• Conduct user acceptance testing (UAT) and ensure outputs meet defined acceptance criteria
• Log, track, and resolve defects in partnership with technology and product teams
• Ensure all process changes are tested before deployment

3. Requirements Gathering & Business Analysis

• Work with stakeholders (Sales, Marketing Ops, Finance, Product, Technology) to gather and document business requirements
• Translate business needs into clear functional specifications and user stories
• Support prioritisation of enhancements based on business impact and feasibility
• Act as a key liaison between business users and technical teams

4. Training & Enablement

• Design and develop commercial operations training materials (e.g. playbooks, guides, process documentation)
• Deliver structured onboarding content for new joiners and ongoing training for sales teams
• Embed new processes and system changes through effective communication and training rollout
• Ensure documentation is clear, accessible, and aligned to user needs

5. Governance & Continuous Improvement

• Support the governance of commercial processes, ensuring adherence to defined standards
• Monitor process adoption and effectiveness using data and feedback
• Drive continuous improvement initiatives to enhance productivity and data quality
• Contribute to broader Commercial Operations transformation programmes

Key Outcomes / Success Measures

• Documented and standardised core sales processes across key workflows
• High-quality QA and testing with minimal post-release defects
• Clear, well-adopted training materials across the sales organisation
• Improved process efficiency, consistency, and data quality
• Strong stakeholder alignment between business and technology teams

KEY INTERFACES

• Sales Teams
• Commercial Operations
• Marketing Operations
• Finance
• Product & Technology Teams

 

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Experience in a Business Analyst or similar role (ideally within Sales, Commercial Operations, or GTM environments)
• Strong process mapping and documentation skills
• Experience in QA, UAT, and testing frameworks
• Ability to translate business requirements into clear specifications
• Excellent stakeholder management and communication skills
• Strong attention to detail and structured thinking

 

Nice to have:

• Experience working with CRM systems (e.g. Salesforce)
• Familiarity with sales processes (forecasting, pipeline management, renewals)
• Experience using documentation tools (e.g. Confluence, Lucidchart, Visio)
• Exposure to Agile / product delivery environments

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.