Principal Specialist - ServiceNow Demand Intake and Project Management

Date Posted

2026-06-05

Country

India

Location

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type

Hybrid

Job Summary

The ServiceNow Demand Intake and Project Manager will oversee the end-to-end demand intake process for ServiceNow initiatives, ensuring requests are properly evaluated, prioritized, and aligned with organizational goals. Additionally, the role involves coordinating projects through their lifecycle, ensuring effective communication, timely delivery, and adherence to defined objectives. This position requires strong organizational, analytical, and interpersonal skills to manage both demand intake and project coordination responsibilities.

Responsibilities

Demand Intake Coordination

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Serve as a point of contact for ServiceNow demand intake.

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Assist in managing and tracking incoming requests for ServiceNow projects and enhancements.

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Assist in maintaining the demand intake register, ensuring all requests are appropriately logged, categorized, and updated.

Project Management

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Assist in planning, scheduling, and managing ServiceNow projects, ensuring alignment with organizational goals.

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Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and following up on action items.

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Manage project tasks and resources, ensuring timely completion of deliverables.

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Track project milestones, risks, issues, and dependencies, escalating concerns as necessary.

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Maintain project documentation.

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Use ServiceNow and other tools to track and manage project progress.

Stakeholder Communication & Collaboration

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Act as a liaison between business Process Owners, Stakeholders and ServiceNow Product Owners to ensure alignment of demand and project objectives.

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Foster open and transparent communication to address questions, provide updates, and resolve challenges.

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Partner with leadership to ensure demand intake prioritization aligns with organizational strategy.

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Ensure compliance with organizational policies, standards, and best practices.

Qualifications you must have

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Minimum 7+years’ project management or demand management experience, preferably within IT or similar field; or an Advanced Degree in a related field and minimum 5 years’ experience.

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Minimum 3 years ServiceNow experience

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Familiarity with the ServiceNow platform, SDLC, SAFe and project lifecycle processes

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University Degree in Business Administration, Project Management or related field

Qualifications we prefer

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ITIL and / or HRSD certification

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ServiceNow certification

This is a hybrid role based out of Bangalore

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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