IT Business Analyst

CMB.TECH is one of the world’s largest publicly listed, diversified and future-focused maritime groups, operating a combined fleet of approximately 250 vessels dedicated to decarbonising the shipping industry. The Group focuses on large-scale maritime and industrial applications powered by hydrogen and ammonia. CMB.TECH also supplies hydrogen and ammonia fuel to customers through its own production facilities and through third-party producers.

At CMB.TECH, you will gain more than just a job title – you will become part of a team committed to creating a cleaner and more sustainable maritime industry.

To strengthen our IT Team, we are looking for a motivated, experienced and dynamic IT Business Analyst .

The Role

As an IT Business Analyst , you act as the key link between the business and the IT team. You analyse and design business processes and translate them into practical application solutions, with Odoo as the core platform . You support users, lead implementation initiatives, and identify opportunities for process improvement and optimisation.

Responsibilities

First-line support

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Act as the primary point of contact for application-related queries within your assigned business domains.

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Resolve straightforward user and how-to queries independently. For more complex issues, engage the relevant software vendor or implementation partner and take ownership of the follow-up to ensure the solution is successfully delivered and deployed into production.

Process analysis and application requirements

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Analyse and design business processes, or document existing processes, ensuring they are effectively supported by Odoo and other business applications.

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Identify additional functional requirements and ensure strong alignment between IT capabilities and operational business needs.

Odoo implementation and configuration

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Support users across existing Odoo modules, lead the further roll-out of Odoo into new business areas and functionalities, and proactively identify opportunities for process improvement.

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Configure modules, coordinate data migration activities, collaborate with external Odoo partners, and ensure quality through structured testing and user acceptance processes.

Solution design and integrations

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Translate business requirements into clear functional specifications and define the scope of custom developments and integrations with Azure, Oracle NetSuite and other platforms.

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Assess and oversee these initiatives through to successful delivery, working closely with business stakeholders and the IT development team.

Testing

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Develop test scenarios, coordinate testing cycles (functional, integration and user acceptance testing) and ensure solution quality ahead of go-live.

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Where appropriate, leverage AI tools to enhance test coverage and improve documentation efficiency.

User training and documentation

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Deliver training on new and enhanced Odoo functionalities and produce practical documentation, including user guides, process flows and system manuals.

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Adapt your approach to the specific needs of each user group.

Project management

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Plan and manage IT projects within the team’s portfolio, ensuring effective control of scope, budget and timelines.

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Keep the IT Program Manager and relevant stakeholders informed throughout the project lifecycle, applying an Agile or hybrid delivery approach as appropriate.

AI in practice

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Actively use AI tools such as Claude (Anthropic) , Microsoft Copilot and Azure OpenAI services in your day-to-day work for analysis, documentation, testing support and process design.

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Support colleagues within your business domains in identifying and integrating these capabilities into their daily workflows, always in line with CMB.TECH’s AI governance framework .