Medical Appointment Setter

The Medical Phone Operator handles high-volume inbound calls and ensures effective communication between patients, providers, and internal teams. This role supports appointment scheduling, call routing, and administrative tasks while maintaining professionalism and excellent customer service.

Key Responsibilities

Answer and route incoming calls efficiently and professionally.

Schedule appointments and manage provider calendars.

Take accurate messages and ensure timely follow-ups.

Maintain updated schedules and contact directories.

Support patient data entry and administrative requests (medical records, prescriptions).

Ensure compliance with HIPAA and internal policies.

Assist with general office communication and operational support.