Doorman

Key Responsibilities

•

Welcome all guests, visitors, and patrons with courtesy, professionalism, and enthusiasm.

•

Open and close doors for guests entering and leaving the hotel.

•

Assist guests with luggage and coordinate with Bell Attendants when required.

•

Provide directions and information regarding hotel facilities, services, events, and local attractions.

•

Assist guests with transportation arrangements, including taxis and private vehicles.

•

Maintain a clean, organized, and presentable entrance area at all times.

•

Monitor guest arrivals and departures and communicate relevant information to Front Office and Concierge teams.

•

Assist in managing traffic flow at the hotel entrance.

•

Support VIP arrivals and departures in coordination with hotel departments.

•

Ensure adherence to hotel safety, security, and service standards.

•

Handle guest inquiries and requests promptly and professionally.

•

Report any suspicious activity, safety hazards, or maintenance issues to the appropriate department.