Customer Service Officer - Residences - Russian Speaker

Main Tasks/Responsibilities

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Respond to complaints (calls & emails) from tenants and owners of D1 Tower and PV Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.

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Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.

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Coordinate with purchasing and engineering departments to obtain quotes from third-party vendors for various projects in the tower, including budget submissions.

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Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges.

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Handle tenant/owner move-in and move-out requests, ensuring all required documentation is obtained before approval.

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Follow up with tenants/owners for cash payments for services rendered in their units.

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Issue receipts for cash payments and bank transfers.

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Maintain accurate records of petty cash transactions, including payments received and disbursed.

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Manage the front desk team, providing guidance on duties and responsibilities as needed.