Cyber Security Analyst L2

Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for a Cyber Security Analyst (L2).

What you will do

Responsible for the Security Operations Center Day to day operations regarding their assigned customers. Aiding Level 1 analysts when guide and mentoring is needed.

🎯 Main Responsibilities

• Train & Guide the L1 team to their offense’s investigation or investigation techniques.
• Act as escalation point for the day-to-day soc operation
• For investigation
• For replying to customer
• For directly contacting the customer when seniority is needed
• As off work standby analyst
• As level 2 Cyber Security Analysts
• Provide advanced investigation & threat hunting
• Utilize tools or cooperate with other departments and teams for (potential) incidents resolution.
• Assist – guide the customer’s corresponding contacts for (potential) incidents resolution.
• Validate the correctness of logging provided by the customers infrastructure.
• Participate and assist on customer/device onboarding process
• Perform alert and ticket review
• Create documentation for the day to day needs of the Security Operations Center:
• Create or modify procedures when and if needed to further enhance the coordination capabilities of SOC.
• Create of modify processes for investigations with conjunction of the L3 and SOC supervisor with the aim of better investigation or reaction in the day-to-day operation.
• Create or assist in the creation of reports of incidents or other required by customer material.
• Exhibit customer centricity, deliver reports regarding service KPI.
• Monthly reports to customers
• Provide and request feedback from customers, to continually enhance the service.
• Provide Recommendations to customers for enhancing their cyber security posture.
• Provide useful information via research to keep SOC toolset up to date
• With the suggestion or design or creation of custom usecases for new trends
• Optimization of the existing with tune of false positives and customer’s feedback
• Coordinate with the Siem Engineering team members and other departments and teams to enhance the SIEMs capabilities and further tune its hosts and objects.
• Communicate possible Siem issues with the engineering team and aid if needed.
• Bachelor’s degree in Information Security, ICT, Networking or any other relevant field. a Master’s degree in Information Security will be preferred
• Very good knowledge of Linux / Unix / Windows systems
• Solid background in:
• Networking and associated protocols (TCP/IP, UDP, OSI model etc.)
• Information Security (Security standards and practices, Security technologies, Security Monitoring, Penetration Testing, Incident Response, Threat landscape etc.)
• Hands-on experience with any SIEM platform, such as IBM QRadar or Microsoft Sentinel
• Relevant certifications (e.g. IBM Certified Analyst, Hack The Box CDSA, CompTIA CySA+, SC-200, BTL-1)
• Strong analytical and problem-solving skills, with attention to detail.
• Very good organizational and time management skills.
• Good communication skills and a customer-oriented approach
• Ability to work efficiently both within a team and independently.
• Ability to work under pressure.
• Fluency both in Greek and English languages, oral and written.

🏋️️Friendly and dynamic working environment

🏫 Formal training and Professional Qualifications fully funded

✔️ Competitive compensation package

⚕️ Private Health Insurance

⚖️Work-Life Balance initiatives

🏃🏽Corporate Teams (e.g. Running, Volunteering)

👥 A Buddy who will support you with your onboarding