["Veterinary Care Concierge","Veterinary Care Concierge"]

At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees! We value all our employees and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!

Take a look at the new openings and apply to those that you feel suit you best! Thanks for interest in continuing your career with VCA!

Veterinary Care Concierge

Are you customer focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We’re taking care of the future of veterinary medicine with an innovative approach to urgent care. At VCA Animal Hospitals Urgent Care- LA-Mar Vista our Care Concierge plays a vital role in accomplishing our vision! The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to check out. This client service-based role serves as the liaison between a client and the medical team.

Our Care Concierge sets the pace of our in-hospital experience! Successful Concierge’s quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm.

Our clients are appreciative there is a way for their pet to get the urgent care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where “coffee house meets spa” and provides unique spaces for pets and their owners. There are no ringing phones, slippery floors, loud noises or crowded waiting rooms. Once checked-in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team.

What You’ll Do

• Greet clients and bring them into the exam room
• Assist veterinarians by entering electronic medical records in real-time during the patient exam
• Create, present, and explain treatment plans per the veterinarian’s direction
• Keep the owner current with progress checks as a pet is receiving care
• Coordinate with treatment teams to deliver a great treatment experience for the patient
• Review discharge instructions, including medications, with clients
• Checkout and collect payment in the exam room
• Follow up with clients to check on patients and communicate any outstanding test results
• Demonstrate excellent client and customer care

Qualifications

• Minimum 2 years’ experience in hospitality, healthcare, or related industry
• Excellent written and verbal communication skills
• Capable of listening to client objectives and advocate on their behalf
• Action oriented, independent, self-starter, but also a strong team player
• Comfortable working in a fast-paced healthcare environment
• Strong computer and technology skills, ability to type 60wpm
• Capable of learning medical terminology with support and direction
• Comfortable around animals with a basic animal handling skillset and an aptitude to development animal restraint techniques

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:

Health & Wellness

• Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
• 401k retirement savings plan with company match
• Health/dental/vision insurance, infertility benefits, gender affirmation services
• Paid parental, vacation and sick leave

Additional Benefits

• Up to 100% Pet Care Discount for your own pets
• 100% paid life insurance
• 100% paid short-term disability insurance

Schedule: 4/10’s. Hospital is open 7 days a week, 10am-8pm. One weekend day per week required.

Compensation: The pay range for this position is $19-$23.00 / hour. Compensation is negotiable based on education, experience, and other relevant credentials.

Location: 12108 Venice Blvd., Los Angeles, CA 90066

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com