Bilingual German/English Customer Service Specialist - Tourism Sector

Are you passionate about the German language and helping people?

We are recruiting on behalf of our client for the role of Bilingual German/English Customer Service Specialist - Tourism Sector in Athens, Greece!

Join a dynamic team and deliver outstanding support to German-speaking travelers. You will be the friendly voice helping customers with their flight reservations, changes, and travel inquiries, mostly via inbound calls with some email support.

This is a true customer service role in the tourism industry, where your language skills and positive attitude can really make a difference.

Responsibilities

• Manage incoming phone calls and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Fluency in German (C1 - C2)
• Very good command of English (C1 – C2), as you will frequently liaise with airlines
• Being communicative, sociable and genuinely enjoys helping others

Nice to have

• Previous work experience with Amadeus or Sabre

The position comes with a comprehensive and rewarding compensation package that includes:

• Attractive compensation package: 1.550€ gross + 100€ net in meal voucher
• Transportation Card to cover your monthly commute expenses
• Flexible working schedule (Mon-Fri 09:00-21:00 | Sat-Sun 11:00 - 19:30)
• Private Life & Health insurance active after the first month
• Permanent Contract from day one
• 5-week fully paid training in German
• Opportunities for growth

If you love languages, customer service, and the world of travel, this is a fantastic opportunity to build a long-term career in a supportive and growing environment.