French speaking customer service agent - work in Sofia, Bulgaria - paid relocati

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a French Speaking Customer Service Agent to join a reputable company in Sofia, Bulgaria. This role offers a fully paid relocation package, making it an excellent chance for French-speaking professionals seeking to grow their career while experiencing life in a vibrant European city.

Responsibilities

• Provide high-quality customer service to French-speaking clients through phone, email, and chat channels.
• Assist customers with product inquiries, orders, returns, and issue resolution.
• Handle customer complaints professionally to ensure satisfaction and retention.
• Accurately document customer interactions and maintain records using CRM software.
• Collaborate with internal teams to escalate issues and improve overall customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Fluency in French and English, both written and spoken.
• Previous experience in customer service, preferably in a similar industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a customer-centric approach.
• Proficiency in using CRM systems and Microsoft Office applications.
• Detail-oriented and well-organized.
• Willingness to relocate to Sofia, with relocation costs fully covered.
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...