Commercial Lines Account Manager

OVERVIEW

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We are seeking a Commercial Lines Account Manager to support our growing regional Commercial Lines team.

This is a flexible, growth-oriented opportunity designed for a strong Commercial Lines professional who thrives in a fast-paced, client-facing environment. Depending on experience and long-term performance, this role offers a path toward Account Executive responsibilities over time. This individual will partner closely with producers, clients, carriers, and internal service teams to support onboarding, retention, and ongoing client management.

About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

•

Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

•

Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

•

Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

Client Service & Account Management

• Support a growing book of Commercial Lines business alongside regional producers
• Deliver exceptional client service while helping maintain strong client retention
• Serve as a trusted point of contact for client service needs, renewals, policy questions, and account management support
• Build strong relationships with clients, carrier partners, and internal teams

Operational Excellence

• Manage multiple priorities in a fast-paced Commercial Lines environment
• Support onboarding of new business and ensure smooth account transitions
• Partner with internal service teams to maintain operational accuracy and service consistency
• Proactively identify service gaps and recommend solutions

Growth & Development

• Gain exposure to broader client strategy and Account Executive-level responsibilities over time
• Participate in client-facing meetings and relationship development as experience grows
• Support regional growth initiatives in partnership with producers and leadership

QUALIFICATIONS

Required

• Minimum 2+ years of Commercial Lines insurance experience
• Commercial Lines Account Management or strong client service experience
• Excellent customer service and communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative, team-oriented mindset
• Interest in long-term growth within Commercial Lines

Preferred

• Experience supporting Commercial Lines producers
• Exposure to renewals, onboarding, retention, and client-facing account management
• Property & Casualty license (or ability to obtain if needed)
• Interest in growing toward an Account Executive path

Core Competencies

• Leadership and team development
• Accountability and follow‑through
• Collaborative mindset
• Client‑first thinking
• Strategic problem‑solving
• Strong operational discipline

ADDITIONAL INFORMATION

Compensation: Salary range: $80,000 – $90,000 per year, based on experience. Eligible for performance-based bonus: Yes

Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model: This role is Hybrid ( Preferred office reporting locations: Norwell, MA or New Bedford, MA ) Candidates must be able to work in a hybrid capacity aligned with an Alera Group office in the Eastern region.

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy , we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to

•

Role-specific learning paths

•

Leadership development programs

•

Technical and compliance training

•

Industry certifications and continuing education support

•

Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications

This position may require

•

Active Property & Casualty License

•

Ability to obtain required licensure within 6 months of hire

•

Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-DP1

#LI-Hybrid

Location Type

Hybrid - 3 or more days in office - Office UKG Work location

Client Service & Account Management

• Support a growing book of Commercial Lines business alongside regional producers
• Deliver exceptional client service while helping maintain strong client retention
• Serve as a trusted point of contact for client service needs, renewals, policy questions, and account management support
• Build strong relationships with clients, carrier partners, and internal teams

Operational Excellence

• Manage multiple priorities in a fast-paced Commercial Lines environment
• Support onboarding of new business and ensure smooth account transitions
• Partner with internal service teams to maintain operational accuracy and service consistency
• Proactively identify service gaps and recommend solutions

Growth & Development

• Gain exposure to broader client strategy and Account Executive-level responsibilities over time
• Participate in client-facing meetings and relationship development as experience grows
• Support regional growth initiatives in partnership with producers and leadership

Required

• Minimum 2+ years of Commercial Lines insurance experience
• Commercial Lines Account Management or strong client service experience
• Excellent customer service and communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative, team-oriented mindset
• Interest in long-term growth within Commercial Lines

Preferred

• Experience supporting Commercial Lines producers
• Exposure to renewals, onboarding, retention, and client-facing account management
• Property & Casualty license (or ability to obtain if needed)
• Interest in growing toward an Account Executive path

Core Competencies

• Leadership and team development
• Accountability and follow‑through
• Collaborative mindset
• Client‑first thinking
• Strategic problem‑solving
• Strong operational discipline