Remote Position as Customer Support Specialist Dutch - Fintech Company

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries!

As part of the Customer Service Department, you will support users by providing clear, accurate and friendly assistance across multiple channels. This includes handling inquiries related to banking, investing and account management while adhering to strict compliance and quality standards.

The activities

-Support customers with questions about banking, payments, cards,

investments and account management.

-Provide clear answers and solutions, always following the client's procedures and compliance rules.

-Troubleshoot issues, such as card problems, transactions, app access or account updates.

-Escalate complex cases to the correct internal departments when needed.

-Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

• Native or advanced level of Dutch
• B2 or higher level of English
• Motivation to learn and grow
• A friendly and positive attitude
• Availability to start soon
• Private Health Insurance from day one
• Free portuguese lessons
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Investment in training (ongoing training) and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking)

Make it your Next Job Without Boundaries!

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Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey!

Guiding Your Odyssey with Atlean World

Personal Touchpoint

As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session

Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.

Making it Happen

Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support

Your journey doesn't end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.

Your Next Job, Without Boundaries!