People Operations Business Partner (HRBP) - Non-Profit Organization

Overview Opportunities Abound at Sound Behavioral Health! We're excited to find someone who’s eager to join us as a People Operations Business Partner (HRBP). If you’re someone who loves supporting others and believes in the power of community behavioral health, you’ll fit right in here. We care deeply about our clients and each other, and we make sure every team member knows exactly how much they matter to what we do. If this sounds like a place where you’d thrive, keep reading—we’d love to tell you more about the role and hope you’ll consider joining us. The People Operations Business Partner (HRBP) is responsible for providing people operational support to team members, supervisors, and the People Operations team. This position requires high-quality customer service, champions process improvement, and uses advanced knowledge of HR policies, procedures, standards, and legal requirements. The People Operations Business Partner (HRBP) role works with all functions but plays a key role in the day-to-day coordination of People Operations, including Team Member relations, labor relations, and advising on policies. To be successful in your role here at Sound, you should demonstrate compassion, patience, and understanding of our clients and of others. You will need to believe and advocate for Inclusion & Individuality. Location: Tukwila East Office (6400 Southcenter Blvd, Tukwila, WA 98188). Schedule: Full-Time, Monday-Friday; 11:00am-8:00pm Hybrid role, with travel throughout the Greater Seattle and surrounding areas We are accepting applications until June 16. Responsibilities ESSENTIAL FUNCTION OF THE POSITION Deliver day-to-day assistance, support, and sound consultation and guidance to Team Members and managers in various areas of People Operations (human resources). Provide day-to-day People Operations (human resources) support in a union environment. Support Team Member relations efforts, addressing concerns, conducting investigations, and promoting positive workplace culture. Respond promptly to People Operations issues such as Team Member inquiries, complaints, harassment, allegations, or discrimination concerns. Perform internal investigations as appropriate for complaints or concerns that are brought forth. Coach and counsel People Managers and Team Members on People Operations policies and procedures, employment laws, and government regulations. Analyze trends in Team Member relations to identify root causes and recommend proactive solutions that support engagement, performance, and retention. Serves as first point of contact for general inquiries from team members and management, and responds appropriately, adhering to team member policies and procedures. Serve as contact for the organization for grievance processing and handling, as directed by manager; to include administering and conducting meetings between grieving team members, supervisors, and labor union representatives to investigate and resolve grievances. Provides strategic partnership and guidance to organizational leaders, within the scope of a People Operations role. Balance business needs, Team Member experience, and organizational risk to drive thoughtful decision-making. Ensure compliance with federal, state, and local employment laws and company policies. Proactively communicate with the Manager of People Operations & Labor Relations about issues, concerns, or proceedings that may have a significant impact on the organization Assists with unemployment claims process, as directed. Back up the Credentialing Specialist with the credentialing process as needed. Prepare HR documents, such as employment contracts, and disciplinary actions. Administer day-to-day People Operations, including maintaining Team Member records and HRIS data. Maintain a professional and confident demeanor when interacting with management, team members, union representatives, consultants and/or external communities. Build and maintain positive relationships with the various labor organizations, and other key internal stakeholders. Maintain confidentiality of sensitive information and demonstrate a high level of professionalism. Participate in People Operations projects, reporting, metrics, committees, and initiatives as assigned. Other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES Ability to analyze, interpret and apply provisions of collective bargaining agreements effectively within a business setting. Ability to communicate effectively to multiple audiences. Strong written and verbal communication skills, including speaking and presenting to groups of people. Excellent interpersonal and communications skills to allow development of collaborative and sustainable working relationships with persons at all levels of the organization, practicing honesty and integrity. Demonstrated organizational, time management, and project management skills Ability to handle multiple priorities in a fast-paced environment Demonstrated proficiency and experience with all Microsoft Office products (Required). Perform all functions of the job with accuracy and within established timeframes with minimal supervision. Demonstrate professional courtesy to others and the ability to maintain confidentiality Demonstrated ability to compromise effectively when it is in the best interest of the organization and makes sound business sense. Demonstrated project management skills with the ability to multi-task and balance numerous priorities in a fast-paced, deadline-oriented environment. Understands basic business drivers of the healthcare industry. Ability to compile and analyze complex data. Ability to think critically, independently, and make good decisions on behalf of the organization. Ability to maximize efficiency by developing new procedures and methods. Current knowledge of applicable federal, state, and local laws and regulations. Ability to analyze complex data Excellent customer service skills. Familiarity with HRIS systems; UKG a plus. High attention to detail. Ability to communicate effectively in English, in both written and verbal forms. Essential functions are the basic job duties that a team member must be able to perform, with or without reasonable accommodation. SENSORY/PHYSICAL/MENTAL REQUIREMENTS Sensory: Speaking; hearing (with or without assistance); near vision, far vision, depth perception, peripheral vision (with or without assistance); touch; smell; and balance. Physical: Extended periods of sitting, computer use, talking and possibly standing Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion Frequent torso/back static position; occasional stooping, bending and twisting Some kneeling, pushing, pulling, lifting and carrying (not over 25 pounds), twisting and reaching MENTAL: Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations. Analytical/problem solving/critical thinking ability. Must be able to manage conflict, communicate effectively and meet time-sensitive deadlines. WORK ENVIRONMENT Ability to work a regular, full-time, Monday-Friday, regular 11am-8pm hours; Hybrid work schedule of in office and remote work, that is fast paced with frequent interruptions. Travel throughout the Greater Seattle and surrounding areas required. PROTECTED HEALTH INFORMATION (PHI) ACCESS All information (written, verbal, electronic, etc.) that a team member encounters while working at Sound is considered confidential. Sound team members may encounter protected health information in the regular course of their work. This position may be exposed to and required to deal with highly confidential and sensitive material and must adhere to Sound policies, guidelines, and all applicable laws and regulations at all times. LIMITATIONS AND DISCLAIMER The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team Members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis. Qualifications EDUCATION AND EXPERIENCE Bachelor’s degree in a relevant field, preferred Minimum of a High School Diploma or GED, required 6+ years prior work experience in Human Resources. Experience in a Union Environment/Labor Relations role preferred High level of proficiency with Microsoft Word, Excel, PowerPoint, and Outlook. SharePoint, a plus. LICENSE, CERTIFICATION AND TRAINING SHRM-CP, PHR, SHRM-SCP, or SPHR certification preferred Perks at Sound! All Team Members at Sound working 40 hours per week will be eligible for the following benefits: Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost. Life Insurance (2x annual salary + additional $25,000): paid by Sound Long Term Disability Insurance (60% monthly salary): paid by Sound Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested. Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan. Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year. Flexible Spending Accounts: for health care and dependent day care costs (pre-tax) EAP: Employee Assistance Plan Vacation: 18 days per year, increasing with years of service Holidays: 9 days per year Sick Leave: 12 days per year Bereavement Leave: for death in the family Parking: Free at all Sound sites Training: Free in-house professional training and $400 annually + 3 paid days approved off-site training Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service Compensation: $82,000-$103,000 per year. #IND ESSENTIAL FUNCTION OF THE POSITION Deliver day-to-day assistance, support, and sound consultation and guidance to Team Members and managers in various areas of People Operations (human resources). Provide day-to-day People Operations (human resources) support in a union environment. Support Team Member relations efforts, addressing concerns, conducting investigations, and promoting positive workplace culture. Respond promptly to People Operations issues such as Team Member inquiries, complaints, harassment, allegations, or discrimination concerns. Perform internal investigations as appropriate for complaints or concerns that are brought forth. Coach and counsel People Managers and Team Members on People Operations policies and procedures, employment laws, and government regulations. Analyze trends in Team Member relations to identify root causes and recommend proactive solutions that support engagement, performance, and retention. Serves as first point of contact for general inquiries from team members and management, and responds appropriately, adhering to team member policies and procedures. Serve as contact for the organization for grievance processing and handling, as directed by manager; to include administering and conducting meetings between grieving team members, supervisors, and labor union representatives to investigate and resolve grievances. Provides strategic partnership and guidance to organizational leaders, within the scope of a People Operations role. Balance business needs, Team Member experience, and organizational risk to drive thoughtful decision-making. Ensure compliance with federal, state, and local employment laws and company policies. Proactively communicate with the Manager of People Operations & Labor Relations about issues, concerns, or proceedings that may have a significant impact on the organization Assists with unemployment claims process, as directed. Back up the Credentialing Specialist with the credentialing process as needed. Prepare HR documents, such as employment contracts, and disciplinary actions. Administer day-to-day People Operations, including maintaining Team Member records and HRIS data. Maintain a professional and confident demeanor when interacting with management, team members, union representatives, consultants and/or external communities. Build and maintain positive relationships with the various labor organizations, and other key internal stakeholders. Maintain confidentiality of sensitive information and demonstrate a high level of professionalism. Participate in People Operations projects, reporting, metrics, committees, and initiatives as assigned. Other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES Ability to analyze, interpret and apply provisions of collective bargaining agreements effectively within a business setting. Ability to communicate effectively to multiple audiences. Strong written and verbal communication skills, including speaking and presenting to groups of people. Excellent interpersonal and communications skills to allow development of collaborative and sustainable working relationships with persons at all levels of the organization, practicing honesty and integrity. Demonstrated organizational, time management, and project management skills Ability to handle multiple priorities in a fast-paced environment Demonstrated proficiency and experience with all Microsoft Office products (Required). Perform all functions of the job with accuracy and within established timeframes with minimal supervision. Demonstrate professional courtesy to others and the ability to maintain confidentiality Demonstrated ability to compromise effectively when it is in the best interest of the organization and makes sound business sense. Demonstrated project management skills with the ability to multi-task and balance numerous priorities in a fast-paced, deadline-oriented environment. Understands basic business drivers of the healthcare industry. Ability to compile and analyze complex data. Ability to think critically, independently, and make good decisions on behalf of the organization. Ability to maximize efficiency by developing new procedures and methods. Current knowledge of applicable federal, state, and local laws and regulations. Ability to analyze complex data Excellent customer service skills. Familiarity with HRIS systems; UKG a plus. High attention to detail. Ability to communicate effectively in English, in both written and verbal forms. Essential functions are the basic job duties that a team member must be able to perform, with or without reasonable accommodation. SENSORY/PHYSICAL/MENTAL REQUIREMENTS Sensory: Speaking; hearing (with or without assistance); near vision, far vision, depth perception, peripheral vision (with or without assistance); touch; smell; and balance. Physical: Extended periods of sitting, computer use, talking and possibly standing Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion Frequent torso/back static position; occasional stooping, bending and twisting Some kneeling, pushing, pulling, lifting and carrying (not over 25 pounds), twisting and reaching MENTAL: Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations. Analytical/problem solving/critical thinking ability. Must be able to manage conflict, communicate effectively and meet time-sensitive deadlines. WORK ENVIRONMENT Ability to work a regular, full-time, Monday-Friday, regular 11am-8pm hours; Hybrid work schedule of in office and remote work, that is fast paced with frequent interruptions. Travel throughout the Greater Seattle and surrounding areas required. PROTECTED HEALTH INFORMATION (PHI) ACCESS All information (written, verbal, electronic, etc.) that a team member encounters while working at Sound is considered confidential. Sound team members may encounter protected health information in the regular course of their work. This position may be exposed to and required to deal with highly confidential and sensitive material and must adhere to Sound policies, guidelines, and all applicable laws and regulations at all times. LIMITATIONS AND DISCLAIMER The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team Members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis. EDUCATION AND EXPERIENCE Bachelor’s degree in a relevant field, preferred Minimum of a High School Diploma or GED, required 6+ years prior work experience in Human Resources. Experience in a Union Environment/Labor Relations role preferred High level of proficiency with Microsoft Word, Excel, PowerPoint, and Outlook. SharePoint, a plus. LICENSE, CERTIFICATION AND TRAINING SHRM-CP, PHR, SHRM-SCP, or SPHR certification preferred