Asst. Manager Customer Quality

Join us in driving connectivity forward!

At One Mobility Group , we bridge worlds—combining nearly a century of German automotive engineering precision with the innovation power of the globe's largest electronics and ICT manufacturer. This unique positioning makes us the strategic partner for end-to-end mobility solutions—from initial concept design to large-scale manufacturing. Our comprehensive portfolio spans the full spectrum of electrified mobility, including power distribution systems, high- and low-voltage modules, safety components, and advanced charging solutions. We specialize in integration expertise that seamlessly connects data, power, and sensing – redefining what’s possible in intelligent, connected mobility.

At One Mobility , you will join a vibrant international team of 10,500 people, working together in 17 countries across Europe, Asia, North America, the Middle East, and Africa. Step into a culture where inclusivity is the foundation, where your ideas are trusted and supported, your passions are nurtured, and the spirit of collaboration is encouraged.

We move fast, think differently, and empower our people to deliver breakthrough solutions.

We are looking for

Asst. Manager (Customer Representative Technical)

at one of our locations in One Mobility Group in Asia India, ( Pune Lonikand)

Your tasks

Take the next step in your career with us in a global innovative (automotive) environment:

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Customer Interface - Act as the main point of contact for customers on quality issues

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Handle customer complaints, warranty issues, and field failures

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Coordinate customer visits, audits, and quality meetings

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Communicate corrective actions and quality performance to customers Problem Solving & Corrective Actions

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Lead root cause analysis using 8D, 5 Why, Ishikawa, etc.

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Coordinate cross-functional teams to define and implement corrective and preventive actions

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Ensure timely closure of customer complaints and 8D reports

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Verify effectiveness of corrective actions Quality Assurance

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Ensure compliance with IATF 16949, ISO 9001, and customer-specific requirements (CSR)

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Review and approve control plans, PFMEA, and process changes related to customer issues

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Support PPAP, APQP, and change management activities

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Data Analysis & Reporting

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Track customer quality KPIs (PPM, complaints, warranty cost, response time)

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Prepare and present quality reports to internal management and customers

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Analyse trends and initiate improvement actions

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Internal Coordination

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Work closely with Production, Engineering, Supplier Quality, and Logistics teams

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Support internal and external audits related to customer quality

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Participate in continuous improvement initiatives.