Position:

Hospitality Facilitator

Job Description:

The role is responsible for planning, coordinating, facilitating, and evaluating hospitality training programmes for waiters, baristas, bartenders, kitchen staff, and banqueting teams. The role ensures the delivery of high-quality, industry-aligned training that promotes service excellence, operational efficiency, workplace readiness, and compliance with hospitality standards, enabling learners to perform effectively in professional hospitality environments.

Location:

Cape Town - Foreshore

Contract Type:

Permanent

Minimum Requirements:

Experience:

Minimum 2 – 3 years’ experience within the hospitality industry
Previous experience in hospitality training and staff development advantageous
Strong operational knowledge of banqueting and conferencing environments
Experience working with waiters, baristas, bartenders, kitchen staff, and front-of-house teams
Knowledge of food service standards, customer service, hygiene, and hospitality operations

Education:

A relevant Hospitality or Training qualification (NQF 5 or equivalent)
Assessor/Facilitator qualification advantageous
Food Safety and Hygiene certification advantageous
Own vehicle and a valid driver’s license advantageous

Additional Requirements:

N/A

Roles and Responsibilities:

Hospitality Training & Development:

Facilitate hospitality training sessions for waiters, baristas, bartenders, kitchen staff, and banqueting teams
Conduct induction and onboarding training for all hospitality staff
Provide practical workplace readiness training aligned to hospitality standards
Train staff on customer service excellence and guest engagement
Conduct practical demonstrations and service simulations
Develop and maintain hospitality training material and SOPs

Operational & Banqueting Support:

Train staff on banquet setup, table service, buffet service, and conferencing standards
Ensure staff understand operational flow during functions and events
Support teams during live events and banqueting operations where required
Train staff on beverage preparation standards, including coffee, cocktails, and bar service
Ensure kitchen and service teams maintain hygiene and food safety standards
Monitor service quality and identify areas for improvement.

Staff Coaching & Performance Management:

Conduct ongoing coaching and mentoring sessions with hospitality staff
Monitor staff performance and provide constructive feedback
Identify skills gaps and implement corrective training plans
Assist supervisors and managers with staff development initiatives
Support disciplinary processes relating to service delivery and workplace conduct where necessary
Promote professionalism, teamwork, and workplace discipline

Compliance & Administration:

Maintain training attendance registers and training records
Prepare training reports and staff progress feedback
Ensure all training documentation complies with company standards
Assist with staff scheduling for training interventions where required
Conduct regular site visits and service observations
Support audits relating to hospitality operations and training compliance