Italian and English-Speaking Courier Support Specialist

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland

For our client, a well-known Shared Services Center in Wrocław, we are looking for candidates for the position of Italian and English-Speaking Courier Support Specialist . This role is ideal for individuals who thrive in a dynamic environment, are able to make quick decisions, and find satisfaction in supporting others in operational situations.

Responsibilities

• Providing ongoing support to couriers during order fulfilment (via chat),
• Monitoring deliveries in the system and responding to non-standard situations (e.g. delays, technical issues, weather conditions, unforeseen events),
• Working with an automated order distribution system,
• In exceptional situations, contacting end customers by phone (very rarely),
• Ensuring smooth operations and the best possible courier experience,
• Team collaboration, sharing knowledge and best practices.

Requirements

• Strong focus on high-quality customer service and user satisfaction,
• Very good command of Italian and English (minimum B2), both spoken and written,
• Good organisational skills, stress resistance, and decision-making ability,
• Proficient computer skills and readiness to work across multiple systems simultaneously,
• Ability to prioritise tasks and work in a fast-paced environment,
• Responsibility, independence, and a positive attitude toward challenges.

What we offer

• Stable employment based on an employment contract from day one,
• Work from anywhere in Poland (fully remote),
• Lunch card / meal allowance,
• Private medical care and sports card,
• Comprehensive onboarding and internal training,
• Work tools provided by the employer,
• Friendly, informal atmosphere and real development opportunities,
• Participation in an international, fast-growing environment.