Overview

ResMed’s Incubation & Growth team is seeking a Senior Program Manager to lead the operational design and execution of pilot programs and market entry initiatives.

This role is responsible for translating go-to-market strategy into a fully functioning commercial operation, defining how products move from order to delivery to patient use. Working in close partnership with Product Management and Business Development, this individual will design and stand up the operating model required to successfully launch and scale new solutions.

This is a highly cross-functional role at the intersection of commercial, logistics, customer experience, and operations, ideal for someone who thrives in building from zero to one.

What You’ll Do

Commercialization & Operating Model Design

Translate go-to-market strategies into end-to-end operational models that enable product commercialization
Define how orders are placed, fulfilled, delivered, and supported across the customer and patient journey
Establish pilot structures, including scope, workflows, success metrics, and operating assumptions

Pilot Execution & Market Entry

Lead the execution of pilot programs and early market launches, including U.S. re-entry for key products
Rapidly stand up processes and capabilities required to begin commercial activity
Iterate on operating models based on real-world performance and feedback

Cross-Functional Integration

Act as the central integrator across Business Development, Logistics, Supply Chain, Customer Service, Regulatory, and Product teams
Ensure alignment between commercial objectives and operational capabilities
Drive clarity on roles, dependencies, and execution plans across functions

Logistics & Fulfillment Alignment

Partner closely with Logistics and Supply Chain teams to define requirements for product distribution and delivery
Ensure logistics solutions enable the intended commercial model and customer experience
Identify and resolve gaps between commercial needs and operational execution

Customer & Patient Experience Design

Define and implement the end-to-end customer and patient journey, from order through delivery and ongoing support
Establish customer service models to support pilot execution
Incorporate feedback loops to continuously improve experience and outcomes

Program Coordination & Execution

Build and drive integrated program plans across multiple workstreams
Manage risks, trade-offs, and dependencies in a fast-moving, ambiguous environment
Provide clear updates, insights, and recommendations to leadership

Insights & Scaling

Track pilot performance across commercial, operational, and customer metrics
Capture learnings and translate them into repeatable playbooks for future scale
Support transition from pilot to scaled operations

How This Role Partners

Product Management: owns product & services development, and the core product offering
Business Development Lead: owns market strategy, customer engagement, and revenue growth
This role: owns operational execution, commercialization mechanics, and delivery model
Logistics & Supply Chain PM: builds enabling infrastructure and systems

Qualifications

5–8 years of experience in program management, commercial operations, product launch, or supply chain
Proven experience launching new products, services, or entering new markets
Strong understanding of logistics, fulfillment, and customer service operations
Experience translating strategy into execution and building operating models from the ground up
Demonstrated success working cross-functionally in complex, matrixed environments
Strong problem-solving and analytical skills with a data-driven mindset

Ideal Profile

Builder mindset, comfortable creating structure where none exists
Strong systems thinker who connects commercial strategy to operational execution
Able to operate at both strategic and highly tactical levels
Thrives in ambiguity, fast iteration, and pilot environments
Collaborative and influential across diverse teams

Why join us

At Resmed, you’ll be part of a mission driven company focused on improving health and quality of life. This role offers high visibility, the chance to learn from senior brand leaders, and the opportunity to shape how Resmed shows up across global markets. You’ll grow your skills in brand strategy, cross functional collaboration, and brand governance at scale.

We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $122,000 - $153,000 USD.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Senior Program Manager, Commercial Operations & Launch

Job description