Assistant General Manager - Marlton

Duties and Responsibilities •

Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the GM when necessary.

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Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.

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Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community

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Collaborate with the Franchise Owners and Director of Operations to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month

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Periodically review Net Promoter Scores and take action on detractor feedback.