Customer and Commercial Operations Specialist

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Hsinchu,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Job Description

This role serves as primary customer interface for customers related to parts agreement, On-Demand engagement, service and labor dispatch and managing a broad spectrum of requests. Manage escalations from internal and external customers, ensuring timely resolution, clear communication, and maintaining customer trust. Combining frontline service with subject matter expertise, the role drive improvements in order management processes, customer experience, and operational efficiency by leading and supporting key projects.  Responsible for customer services, billing and consignment inventory reconciliation, system maintenance, data analysis and reporting, process documentation and training, contributes to system enhancement initiatives and audit readiness, ensures policy compliance, and supports the achievement of organizational KPIs and objectives. Proposes optimal operational processes tailored to each customer and country-specific context within global projects and programs, ensuring alignment with local requirements and business objectives.

 

Job Scope - 
1.    Perform customer services tasks incl. account identification, entitlement check, quote, order, expediting, delivery, billing, return, repair, dispatch, respond to customer inquiries and resolve customer issues by working with FSO, Logistics, Order Fulfillment, Trade, Engineering, Purchasing, Supply Chain, Sales, Marketing, SBU, Finance, operation teams etc..    
2.    Build fundamental knowledge of internal systems and customer processes.

3.    Handle complex customer requests under guidance, manage multi-site scenarios involving quotes, orders, billing, return, repair, dispatch, customer master and entitlement.
4.    Contribute to system testing (RIT/UAT) and resolve recurring system issues (e.g., B2B, ordering, quote, return, reconciliation, ASN).
5.    Ensure operational processes meet compliance requirements and support functional KPIs delivery.
6.    Analyze data and generate reports to support data-driven decisions.

7.    Provide support and BKM sharing to team members.
 

 

Qualifications - 

• 3+ years of working experiences in customer service, business operation, order management, supply chain, project management.  
• Excellent written and spoken communication, with the ability to use positive language effectively. Customer-Centric Mindset, demonstrating patience, understanding, and strong listening skills. Prior experience in customer service is a plus.
• Detailed orientation, proactive approach to tasks and challenges, and consistent responsiveness in fast-paced setting
• Experience in project management and familiarity with SAP/CRM systems are pluses
• Solid problem-solving abilities, logical reasoning and analytical skills
• Demonstrates collaborative team work, inclusive and mutual respect in diverse, cross-functional environments.  
• Strong spoken and written English skills (TOEIC score of 750 or above).
• Semiconductor industry experience is a plus.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.