Claims Assistant Manager

Claims Assistant Manager We are looking for a dedicated individual to join us as a Claims Assistant Manager at Aon Philippines, offering you a real opportunity to further develop your capabilities. This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Team Support and Supervision Oversee a group of claims handlers on a day‑to‑day basis (work allocation and queue management). Act as the first line of escalation for routine and moderately complex claims questions. Provide on‑the‑job coaching to less experienced staff (file reviews, feedback, sharing best practices). Support induction and training of new joiners and cross‑training within the team. Operational Management Monitor workload, backlogs, and turnaround times; highlight issues to the Claims Manager. Help ensure adherence to service level agreements (SLAs) and internal targets (TAT, quality scores). Assist in implementing and following standard operating procedures and workflow guidelines. Participate in daily/weekly huddles or check‑ins to review priorities and performance. Technical Claims Support Ensure correct application of policy guidelines Assist with escalations to insurer Client and Stakeholder Interaction Support the team in managing client / customer communications, especially on escalated or complex cases. Join client calls/meetings, stewardship reviews, or claim review sessions as requested by the Claims Manager. Collaborate with internal stakeholders (e.g. account management, operations, legal and DMT) to resolve claim‑related issues. Contribute to good client experience by promoting clear, timely, and professional communication. Reporting and Continuous Improvement Help prepare or review claims MI and dashboards (volumes, TAT, aging, closure rates, quality results). Identify recurring issues or process gaps and propose improvements. Assist in rolling out process changes, system enhancements, or new tools and support team adoption. Share insights on trends or key cases with the Claims Manager and other stakeholder How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com 2577578 Claims Assistant Manager We are looking for a dedicated individual to join us as a Claims Assistant Manager at Aon Philippines, offering you a real opportunity to further develop your capabilities. This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Team Support and Supervision Oversee a group of claims handlers on a day‑to‑day basis (work allocation and queue management). Act as the first line of escalation for routine and moderately complex claims questions. Provide on‑the‑job coaching to less experienced staff (file reviews, feedback, sharing best practices). Support induction and training of new joiners and cross‑training within the team. Operational Management Monitor workload, backlogs, and turnaround times; highlight issues to the Claims Manager. Help ensure adherence to service level agreements (SLAs) and internal targets (TAT, quality scores). Assist in implementing and following standard operating procedures and workflow guidelines. Participate in daily/weekly huddles or check‑ins to review priorities and performance. Technical Claims Support Ensure correct application of policy guidelines Assist with escalations to insurer Client and Stakeholder Interaction Support the team in managing client / customer communications, especially on escalated or complex cases. Join client calls/meetings, stewardship reviews, or claim review sessions as requested by the Claims Manager. Collaborate with internal stakeholders (e.g. account management, operations, legal and DMT) to resolve claim‑related issues. Contribute to good client experience by promoting clear, timely, and professional communication. Reporting and Continuous Improvement Help prepare or review claims MI and dashboards (volumes, TAT, aging, closure rates, quality results). Identify recurring issues or process gaps and propose improvements. Assist in rolling out process changes, system enhancements, or new tools and support team adoption. Share insights on trends or key cases with the Claims Manager and other stakeholder How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com