Bosch Group
Sales, Quality and Warrany - OEM
Company
Role
Sales, Quality and Warrany - OEM
Location
Job type
Full-time
Found on Mokaru
Yesterday
Salary
Job description
We are seeking a customer-focused Sales, Quality and Warranty professional to join our organization in Gurgaon, India. This role combines Quality assurance and warranty management responsibilities, requiring a professional who can seamlessly bridge customer relationships with operational excellence. You will play a critical role in driving Customer Relationship and perception, while ensuring product quality standards and managing warranty operations effectively.
- Manage Customer Complaints
- Warranty Claims Administration
- Customer Specific Requirements & Contractual Management
- Launch, Complaint & Escalation Management
- Digitization, Reporting & Process Improvement
- Build and Manage - Customer relationships
B.E / B.Tech - (Mech, Automobile, EC, EE)
Certification in Automobile, Quality and Digital areas - Desirable
Right Candidate would have any Work experience of between 5-6 years
Competent in Sales Quality, customer QMS requirements
Proficient Technical knowledge on Automotive systems incl. HW, SW and diagnostics.
Proficient knowledge on claim management process
Knowledge on Automotive Legislation / regulation(s) related to customer area for operation
Knowledge on product life cycle and change management at customer and Bosch
Adequate knowledge on legal, product liability, data security, cost awareness
Competent in Analytical thinking and problem solving - System and Product
Complete knowledge of Customer organisation, Processes, strategy and Ecosystem
Positive attitude to work with customer, network with customer profiles & able to Lead self with team
Ability to work with customer on Projects to improve overall quality statistics - Hardware and Software
Negotiation, communication and interpersonal skills (internal teams and Customer teams)


