SGS
Certification Operations Officer
Company
Role
Certification Operations Officer
Location
Job type
Full-time
Found on Mokaru
🔥Recently
Salary
Job description
- Handle complex cases, escalations, and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries.
- Manage certificate processing, issuance, and related file handling
- Ensure certificates and registrations are processed in accordance with contract requirements and business rules
- Deliver prompt and professional certification services to meet client expectations
- Maintain high levels of quality and productivity.
- Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions, Business Rules, and relevant procedures
- Build and maintain strong working relationships with clients and affiliates
- Accurately enter and manage data (fees, invoice numbers, job numbers, etc.) in e-Trade systems and other relevant platforms
- Prepare and issue certificates within defined KPI timelines and contractual requirements
- Ensure timely follow-up and collection of payments for issued reports and certificates
- Stay updated on operational procedures and policy matters
- Handle client and affiliate queries in a timely and professional manner
- Support day-to-day operational coordination activities
- Maintain proper filing, archiving, and record-keeping systems
- Maintain invoicing records and tracking sheets (where applicable)
- Bachelor’s degree or equivalent qualification in IT, Science, Commerce, or a related field.
- Strong communication and interpersonal skills.
- Fluent in English; additional languages are an advantage.
