Associate Debt Manager-Flows-Cross Sell

Job Requirements

Job Role: Associate Debt Manager - Flows - Cross Sell

Job Function: Retail banking

Job Purpose: The Associate Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder ensures efficient and optimized retrieval of EMIs from customers while adhering to all guidelines laid out by the bank, contributing to the broader organizational objectives.

Key Roles and Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track the portfolio for specific buckets in the assigned area.
• Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, such as delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

Education: Any Graduate

Experience: 5-10 or more years of experience in collections.